World’s leading 3G and mobile broadband services provider deploys StreamServe to improve customer communications and reduce costs in customer service and direct mailings
BURLINGTON, Mass., USA – May 11, 2009 – StreamServe, Inc., a leading provider of business communication solutions, today announced that 3 Scandinavia has chosen StreamServe to dynamically create, produce, automate and distribute customer bills. The 3 Group is the world’s leading operator of 3G and mobile broadband services with more than 19 million customers in ten countries. 3 uses StreamServe in Sweden and Denmark to work dynamically with invoices as a communications channel for personalized special offers and marketing messages. In a toughly competitive sector, 3 can now rapidly change messages on invoices based on the current market situation and ongoing campaigns.
“Invoicing is one of our primary points of contact with the customers,” says Thomas Wandahl, customer loyalty director at 3 Scandinavia. “It’s important for us to have control of the document process and to be able to include information about current special offers prior to each round of invoicing. By segmenting the customers and giving them personally adapted messages, customer campaigns are more successful, which is reflected in our revenues. StreamServe gives us the capability to rapidly change the messages on our invoices. At the same time, we can reduce postage costs by distributing mailings among several postal operators.”
The StreamServe solution gives 3’s editors a web interface in which they can create and maintain customer messaging for various customer segments. The documents – about 750,000 four-color invoices each month – are produced, sorted and divided into two files, ready for printing, one for each of the postal operators. Through clearer and more personally adapted invoices, calls to customer service have declined, which consequently provides cost savings.
“We’re happy with our collaboration with 3, which further reinforces our strong position in the telecom sector,” says Dennis Ladd, StreamServe’s president and CEO. “In a challenging environment, it’s increasingly important to retain customers by giving them a personal and consistent customer experience. With our solutions, businesses reduce their costs for customer service, while at the same time, documents such as letters to customers and invoices are used to communicate current information and personalized special offers.”
Hear more about the cost-savings that 3 is achieving through its use of StreamServe’s solutions by viewing this video testimonial: http://is.gd/x0h6
About StreamServe™
StreamServe is a leading provider of Enterprise Document Presentment solutions that set the standard for business communications. Simple to deploy and maintain, the company’s dynamic composition, document process automation and enterprise output management solutions meet the demanding challenges of today’s global businesses for producing and delivering highly customized documents in any format.
StreamServe’s advanced software solutions ease the process of composing and automating business communications, enabling organizations to increase the value and profitability of their business relationships. This is done all while leveraging existing business applications such as ERP, CRM and ECM.
The company was founded in 1997 and is headquartered in Burlington, Mass., with 14 offices worldwide. StreamServe serves more than 5,000 customers in 130 countries, primarily in the financial services, utilities, manufacturing, distribution and telecom sectors. Customers include BMW France, CLP Power Hong Kong, Plantronics, and Siemens Financial. StreamServe’s strategic partners include Adobe Systems, IBM, InfoPrint Solutions Company, Lawson, and SAP.
To learn more about how StreamServe’s EDP solutions can improve the effectiveness of your organization’s communications, please visit us online at http://www.streamserve.com.
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StreamServe, the StreamServe logo, StreamServe EDP, and “Bringing Documents to Life” are all trademarks of StreamServe Inc. Some software products marketed by StreamServe Inc. and its distributors contain proprietary software components of other software vendors. Other marks are trademarks or registered trademarks of their respective holders. ©StreamServe Inc. 2009
Media contacts:
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Karin Westlund
Office: +46 (0)8 686 85 00
Cell: +46 (0)70 686 85 38
E-mail: [email protected]
StreamServe Corporate
Peter Gorman
Office: +1 781 761 6659
Cell: +1 617 669 4329
Twitter: http://twitter.com/StreamServe
E-mail: [email protected]
