33 Ways the Boy Scouts Can Improve Your Customer Service


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Be prepared; that’s their motto. Be prepared with a rope when you’re hiking, or with a first aid kit and canteen when out in the woods. That’s the stuff they taught us when I was a scout many years ago.

But their motto really stands for “always in a state of readiness in mind and body to do your DUTY”.

We customer service leaders can learn from their motto because there are at least 33 ways the Boy Scouts can improve your customer service. Here’s how…

We must be prepared:

1.    For our customer to ask something of us we don’t normally do.

2.    For a rush of unexpected business, the very same day we cut back on staff to save a few payroll dollars.

3.    To forgo our mandated policies to satisfy a good customer.

4.    To uphold our service standards no matter who is working this day

5.    To have all our reports done a day ahead of the requested deadline

6.    To be humble, because there is always someone better and more prepared than we are

7.    To explain our product or service in the simplest terms so all potential customers can see why they need it

8.    To anticipate what your customer may need before they even realize it themselves

9.    To teach/train others so they can carry on our good work in our absence

10. To have the uncomfortable conversation(s) until it’s no longer uncomfortable

11. To challenge the status quo

12. Say “please” and “thank you” more

13. To remind our employees how important they are to the success of the business

14. To inspire others by our own actions

15. For our customers to hate the very same product we expected them to love

16. For the dreamers on our team to constantly ask “Why can’t we?”

17. To laugh, smile, and be silly, just because

18. To have a business plan that accounts for the unknown

19. To brush-off the nasty comments that were just hurled your way by an upset customer

20. For our employees to not have the same level of commitment as we do

21. To be generous and always give a little bit more

22. To forgive an employee for an honest mistake

23. For change, because it’s always coming

24. To lose a customer to the competition

25. To not try to be everything to everyone but instead focus on what you do best

26. For those with low self-esteem and try to help them raise it

27. To show customers your gratitude

28. To be impressed by the selfless actions of the employee you least expected it from

29. To add value to everything you do

30. To listen to your customers without interrupting

31. To let a great employee seek other opportunities and not try to hold them back

32. To fail because everyone fails at one time or another

33. To succeed and find ways to help others succeed too.

If you want to improve YOUR service, you sure can learn a lot from the Boy Scouts. They got it right. They’re prepared for the unforeseen situations that arise in their world and we should do the same in ours.

Question: Do you see the value in these steps and believe they will improve customer service standards in your business and the overall service mindset of your team? I hope so. Which ones do you feel are best?

The post 33 Ways the Boy Scouts Can Improve Your Customer Service appeared first on Steve DiGioia.

Republished with author's permission from original post.

Steve DiGioia
Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire. Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.


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