…all those cuts and scrapes were worth it in the end
I once read that if you can’t learn something new each day then it doesn’t make sense to even get out of bed. Well that may be a little harsh but there is something to this statement.
In all our interactions with others, with all the snippets of information we have gathered from books or television and with all we have learned through trial and error, we hold a plethora of valuable information that can readily be transferred to another business, hobby or endeavor.
This is true in my case as well.
Prior to my foray into the fabulous world of hospitality, I spent a stretch as a plumber and heating/air conditioning mechanic. Not a very glamorous job but one where I learned more about a customer’s expectations than I have from all the information crammed into the dozens of business books I have read since.
A customer doesn’t enter into a transaction before they are assured that the product or service you provide is not only something that can benefit them but is of the highest quality and value.
Why else would they buy from you over someone else?
Here are 3 valuable things learned that can be used in almost any business.
►Keep Your Pipes Straight
Now, most businesses don’t have to deal with pipes but as a plumber I was knee deep in them. I had the opportunity to briefly work with a man with 50+ years of plumbing experience. Bob was a fountain of knowledge with every conceivable method and trick in the book on how to get the job done.
The one thing I will always remember from him is that a customer will always think one plumber is better than another just by how much attention is paid to the way his pipes are straight and level. Bob would say “Who would you rather deal with, someone that has a hodgepodge of crooked pipes or someone that has made a piece of art with his work? Seems like an easy answer.
But how does this relate to your business?
Just as a customer will initially judge your plumbing work on a photo or visual inspection of how it looks, and of course operates, so too does a customer as he/she enters your business.
- Are your clothes arranged neatly and straight on their racks?
- Are all the products on your shelves constantly reset, moved to the front and in easy reach for your customers?
- Do you provide an organized and easy-to-navigate flow throughout your “store” or website or are your customers forced to wander around looking for help just to find an item?