21C and Silverbear Partner to Provide Complementary BI and CRM Healthcare Solutions


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Partnership will provide a powerful and unique offering to healthcare

London, 2nd March 2010 – Business intelligence (BI) specialist, 21C, today
announced its first formal commercial alliance, with Silverbear, a Microsoft
CRM and software solutions company. This is 21C’s first solution partnership
and will provide healthcare customers with a portfolio of offerings that
moves beyond Data Warehousing, BI and knowledge management to deliver
something new and completely unique in the healthcare technology market.

By combining forces, customers can now benefit from extensive experience in
both the healthcare and CRM industries, enabling them to further understand,
assess and meet their business needs for business process automation. The
partnership will also see 21C and Silverbear provide customers with a
well-rounded Microsoft based offering, which can be customised to each

Silverbear chose to partner with 21C because of the vendor’s market
presence, reputation and well-defined plans for product development.

Pauline Tither-Tompkins, Silverbear’s Healthcare Specialist, commented: “As
the healthcare sector relies heavily on peer-to-peer contacts, we decided to
partner with 21C because of its credibility in the sector. The company
really understands the issues in the healthcare sector, enabling it to
extract good analysis and meet the needs of healthcare organisations with
its solutions and knowledge. By combining our strengths with 21C’s, we can
deliver a more powerful offering and provide a wider range of expertise to
our healthcare customers.”

The partnership has opened up new business opportunities to 21C and
Silverbear, enabling them to target organisations they weren’t historically
able to reach individually. Ultimately, both companies can now expand their
current customer base.

Paul Henderson, 21C’s CEO said: “Partnering with a pedigree organisation
such as Silverbear has enabled us to match our domain knowledge to their
vast CRM experience. As CRM is a relatively new technology in the
healthcare sector, we are now in a position where we can offer a
well-rounded and customised offering – critical to meeting any
organisations’ needs. Our solutions are successfully enabling customers to
harvest knowledge from automated processes using Sharepoint and deliver
integrated information using SQL and Office. CRM offers customers the
opportunity to take this knowledge and turn it into a broader range of
actions. They now have the knowledge and all the tools they need to take
advantage of it. ”

About 21C
21C provides NHS Business Intelligence Portals based upon the Microsoft
Business Intelligence software stack, best practice data warehouse design
methodologies and most importantly an extensive health sector experience.
The company demystifies business intelligence by delivering solutions,
packaged or through consultancy engagements that connect health care
professionals with their data and enable them to access information in way
best suited to them. 21C’s solution provides PCTs with access to performance
KPIs, operational or clinical dashboards or direct access to data using
analytical tools. For further information see www.21c.it

About Silverbear (Health)
The Community Involvement Solution for NHS
is part of the portfolio of solutions
from Silverbear Ltd . The Community
Involvement Solution assists existing and aspiring NHS foundation trusts to
attain, retain and maintain their membership engagement strategy, ensuring
they meet the requirements set out by the Care Quality Commission (CQC). For
further information see www.silverbearhealth.co.uk

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