Here’s a fun questionnaire to use with your leadership team to identify opportunities to grow as an OutFront Leader and Coach in 2017.
1. Do you begin your day with a positive attitude? One where you plan to succeed?
Most days – 2 points
Some days – 1 point
No and I don’t care – 0 points
2. Do you have a written plan each month/week to make certain you achieve your goals?
Yes – 2 points
Most of the time – 1 point
No, I just hope for the best – 0 points
3. Do you regularly praise your staff?
I do. I really do! – 2 points
I probably think about it more than I do it. – 1 point
I have to talk to my employees? – 0 points
4. Do you recognize employees in front of their peers?
Yes, and they appreciate it – 2 points
Sometimes – 1 point
Everybody knows what everyone looks like so why bother – 0 points
5. Do you regularly thank your staff?
Always – 2 points
Most of the time – 1 point
Yes, if they bring me coffee – 0 point
6. Do your employees feel like you’re a good coach and that you have their best interests at heart?
Yes – 2 points
Some of them do – 1 point
I have to coach them, too? – 0 points
7. Do you model expected behaviors as you work alongside your staff?
Almost always – 2 points
I try – 1 point
Do I look like a model? – 0 point
8. Do you regularly meet with your staff and discuss their development?
Every month (or so) like clockwork – 2 points
Pretty regularly – 1 point
Sure, if you count hanging out in the breakroom together – 0 points
9. Do you regularly meet with someone to discuss your development?
I make an effort – 2 points
It might happen from time to time – 1 point
I get plenty of feedback from my spouse – 0 points
10. Would you be proud to have every member of your team wait on your best customer?
Absolutely – 2 points
I hope so – 1 point
You’ve got to be kidding – 0 points
11. Do you constantly remind your employees what actions they take need to take to deliver a great experience and make a sale?
Like clockwork – 2 points
Yes, but could do more – 1 point
What actions are you talking about? – 0 points
12. Are you happy doing what you’re doing?
Love it – 2 points
Most days – 1 point
You know where I can get a job? – 0 points
13. If you are out sick for the next 90 days, do you have someone who can step into your role?
Yes – 2 points
Sort of – 1 point
Get sick. Great idea! – 0 points
14. Do you spend as much time training and developing your staff as you do on administrative work?
I think so – 2 points
I try – 1 point
You’re kidding me? – 0 points
15. Can you look back on 2016 and see how you personally have grown?
Absolutely – 2 points
Now that you mention it, yes. – 1 point
Sure. 20 pounds, to be exact – 0 points
16. Are you worried about business in 2017?
Yes, I’m worried how I’ll be able to spend all the money I plan to make! – 2 points
Concerned is a better way to say it – 1 point
About that job – 0 points
17. Do you have ideas on how you’ll be an even better coach and leader 2017?
Yes, I do! – 2 points
I don’t know – 1 point
You have ruined my day. – 0 points
Add up your score and see how you’ve done. Are you pleased with your score? In what areas would you like to improve?
I encourage you write down three actions you’ll commit to taking in early January to not only improve you, but substantially increase the likelihood of your business having a highly successful 2017!
Remember, choose to create your success and take the daily actions necessary to achieve your goals.
Happy New Year!
– Doug
