14 Quotes that Get to the Heart of Customer Service


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At the heart of every strong relationship is a combination of care, giving, trust, passion, listening and loyalty – and yes, we’re talking about customer service here. Here are 14 quintessential quotes for everyone who is passionate about providing an exceptional customer experience.

1. “It is when we forget ourselves that we do things which will be remembered.” – Anonymous

2. “Know what your customers want most and what your company does best. Focus on where those two meet.” – Kevin Stirtz

3. “People don’t care how much you know, but they know how much you care by the way you listen.” – Robert Conklin

4. “Remember, the deepest principle of human nature is the craving to be appreciated.” – William James

5. “A rose on time is more valuable than a $1000 gift that’s too late.” – Jim Rohn

6. “Although your customers won’t love you if you give bad service your competitors will.” – Kate Zabriskie

7. “Get your customers involved in your business. Make them your partners and they’ll never leave you.” – Kevin Stirtz

8. “If you don’t care, your customer never will.” – Marlene Blaszczyk

9. “Revolve your world around the customer and more customers will revolve around you.” – Heather Williams

10. “The customer’s perception is your reality.” – Kate Zabriskie

11. “The two most powerful things in existence: a kind word and a thoughtful gesture.” – Ken Langone

12. “Without great employees you can never have great customer service.” – Richard F. Gerson

13. “You don’t earn loyalty in a day. You earn loyalty day-by-day.” – Jeffrey Gitomer

14. “Why wait to be memorable?” – Anthony Robbins

Republished with author's permission from original post.

Tricia Morris
Tricia Morris is a product marketing director at 8x8 with more than 20 years of experience at technology companies including Microsoft and MicroStrategy. Her focus is on customer experience, customer service, employee experience and digital transformation. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, and among the 20 Customer Service Influencers You Must Follow.


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