10 Top Business Tycoons in the World Talk Customer Experience


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Even the most savvy business tycoons in the world with their areas of business expertise have to rely on customer experience as a competitive advantage in today’s customer centric world.

When we look at the common connection between business tycoons like Bill Gates, Steve Jobs, Warrant Buffet, Lawrence Slim, Carlos Slim, Mukesh Ambani, Laxmi Mittal and others, we will come to one answer that they all are business tycoons that changed the world with their vision and dedication.

Top business minds talk customer experience

Here are some of the top business tycoons of the world and what they have to say about customer service and the customer experience. It’s clear that it’s not just about customer experience training, or customer experience surveys that matter. Your organization needs a customer experience strategy in order to improve customer experience and create a competitive advantage for the way business is done today.

Bill Gates, Microsoft (USA)

“Every day we’re saying, ‘How can we keep this customer happy? How can we get ahead in innovation by doing this?’ …because if we don’t, somebody else will.”

He is the founder of Microsoft and that is the most powerful and successful technology company in the world. Bill gates made it one of the largest organizations in the world with his vision and idea and because of that more than 90% computer run on windows operating system developed by Microsoft. Although he is not leading Microsoft anymore, he’s one of the richest person in the world and known as great business tycoon.

Steve Jobs, Apple (USA)

“You’ve got to start with the customer experience and work back toward the technology – not the other way around.”

Indeed, he is not there in the world anymore, but he was and he will remain one of the best business tycoons. He was the founding member of Apple computer and he was the person who gave it huge success with his vision and innovative ideas. He always believed in perfection and that’s how iPhone and several other apple products came into existence.

Warren Buffet, Berkshire Hathaway (USA)

“Your premium brand had better be delivering something special, or it’s not going to get the business.”

He is known as one of the richest and most humble business tycoons in the world. He owns a lot of companies including a private jet company, but he never travels in private jets, neither he keeps a security staff or driver for his car. He believes that saving money is the best way to make more money and that’s why investors believe on him.

Carlos Slim Helu, Telmex & America Movil (MEXICO)

“I’ve always said that the better off you are, the more responsibility you have for helping others.”

He is one of the most popular businessmen in the world and he owns biggest telecommunication company network in Mexico and other part of the world as well. His success story started in 1990 when he overtook Mexico Telephone Company at the time of its privatization and after that he never looked back.

Richard Branson, Virgin (United Kingdom)

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. If you are seizing on a new business opportunity, deliberately move your customers’ expectations up a few notches and consistently over-deliver on your promises – you will leave your competitors struggling to catch up.”

His entrepreneurial projects started in the music industry and expanded into other sectors making Branson a billionaire. His Virgin Group holds more than 400 companies, including the recent Virgin Galactic, a space-tourism company.

Larry Ellison, Oracle (USA)

“Act confident, even when you’re not.”

He is the founder of Oracle corporation and he is one of the richest men of America. He is a real business tycoon because he took every step in his business that can give more success to him and his business. In order to do this, he acquired so many companies as well including Sun Microsystems that made him even more successful.

Bernard Arnault, LVMH (FRANCE)

“With certain techniques, everyone can win,” Arnault notes, “the company…and the customer.”

He is from France and he is a well-known businessman for luxury good and outfits and he is involved in some other business as well that make him one of the most popular business tycoons in the world.

Sam Walton, Wal-Mart (USA)

“There is only one boss-the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Sam Walton was almost fired as a sales trainee from J.C. Penny because he hated keeping customers waiting while he fussed with paperwork. This is a level of dedication unheard of in retail, even where commissions rule the day. It is also telling that companies continue to adopt a top-down approach with leaders’ micro-managing instead of letting their employees perform.

In 1962 he opened his first Wal-Mart store in Rogers, Arkansas. Buying in volume and efficient delivery permitted sale of discounted name brand merchandise. In 1998, Walton was included in Time’s list of 100 most influential people of the 20th Century.

Eike Batista, EBX Group (BRAZIL)

“Your failures only make you grow.”

Eike Batista is a Brazilian billionaire who got most of his net-worth from mining industry. However, he started his earning with gold trading, but soon he got success from mining and he embraced it.

Laxmi Mittal, ArcellorMittal (INDIA)

“Hard work certainly goes a long way. These days a lot of people work hard, so you have to make sure you work even harder and really dedicate yourself to what you are doing and setting out to achieve.”

He is basically from India, but he lives in London and he is also known as the steel king because he owns biggest steel factories in the world. He is the richest person of London and he is still expanding his business around the world. So we can say he is one of the powerful people as well that can enforce passport application UK procedure for one or two people.

Republished with author's permission from original post.

Flavio Martins
Flavio Martins is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise authentication services and high-assurance SSL certificates trusted by thousands of government, education, and Fortune 500 organizations. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty. Blog: Win the Customer!


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