SAN JOSE, Calif. – January 29, 2007 – Xactly Corporation, (www.xactlycorp.com), the leader in automated on-demand sales compensation management, today announced that they are working on a strategic alliance with RightNow Technologies. Through the combination of RightNow’s service, sales, and marketing solutions and Xactly’s sales compensation management solutions, businesses can drive significant sales performance and service staff effectiveness.
Ensuring a superior customer experience is critical in today’s competitive marketplace. RightNow’s next-generation CRM solutions help organizations improve the customer experience and drive revenue. Motivating sales and service staff is a critical component to any customer experience strategy; focused and well compensated sales representatives are more likely to provide the high touch experience customers expect.
“Xactly Incent is an excellent complement to RightNow’s offerings,” said Christopher W. Cabrera, Xactly founder, president and CEO. “By teaming with RightNow, Xactly will be able to provide clients with on-demand sales, services and compensation management solutions. Empowering sales and services personnel with real-time visibility into their sales compensation and performance will help organizations better align sales teams to deliver a world-class customer experience and maximize revenue growth.”
The combination of Xactly Incent’s rules-based, services-oriented architecture, and RightNow’s solutions can help organization clients in such diverse industries as high technology, telecom, travel and hospitality, public sector, education and financial services to quickly build compensation plans that are specific to their organizations. For example, RightNow Service customers will be able to design variable compensation plans for service or call center employees based on the key performance indicators that mean the most to their business success such as response time, call volume, new versus completed cases, call resolution or average handling time.
“Today’s customers have unprecedented choice and control,” said Greg Gianforte, CEO and founder of RightNow. “Superior customer experiences are the only definitive way to retain and expand relationships with customers. Compensating and motivating sales and service staff is a step in delivering these types of stellar interactions.”
Xactly is the first and only company completely focused on delivering a 100% on-demand sales compensation management solution. It also is the first and only company to deliver a true multi-tenant solution in a SAS 70 Type II certified environment. This single-minded approach enables Xactly to minimize hardware and software infrastructure costs – savings that are then passed on to customers – and accelerate the process by which it delivers new features and functionality.
Prior to the advent of Xactly Incent, companies had to rely on spreadsheets to manage sales compensation or alternative enterprise solutions which were simply too expensive, time consuming and difficult to implement for all but the largest companies. Xactly Incent’s on-demand approach has resulted in companies for the first time being able to realize the power and benefits of an enterprise sales compensation application at a fraction of the cost and avoid all the headaches associated with enterprise applications – lengthy and expensive implementations, large up-front software license and maintenance fees, costly hardware and complex upgrades.
About RightNow Technologies
RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Nearly 1,800 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit www.rightnow.com.
About Xactly Corporation
Xactly Corporation delivers automated on-demand sales compensation solutions that enable companies to improve sales effectiveness and increase sales productivity. Today, most companies use spreadsheets to manage their incentive compensation which are error-prone and provide no real-time visibility, often leaving sales unmotivated, resulting in unpredictable sales results. Xactly Incent allows companies the ability to easily and affordably design, implement, manage and audit optimized incentive programs. The Xactly Incent on-demand sales compensation management solution is used by sales and finance executives, compensation analysts, sales operations and sales professionals in mid-sized companies across a variety of industries. The combination of the right incentives with complete visibility motivates companies to incent right and sell more. For more information, visit www.xactlycorp.com or call 1-866-GO-XACTLY.
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© 2007 Xactly Corporation. All rights reserved. Xactly, “Incent right. Sell more.,” Xactly Incentive Estimator, Xactly Document Management and Xactly Incent are trademarks or registered trademarks of Xactly Corporation. RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market, Inc.
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Director of Corporate Communications
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© 200 Xactly Corporation. All rights reserved. Xactly, “Incent right. Sell more.,” Xactly Incentive Estimator, Xactly Document Management, Xactly Analytics, Xactly Data Management and Xactly Incent are trademarks or registered trademarks of Xactly Corporation. RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ stock market.