Laura interviewed Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics, to find out how IoT is influencing our daily lives and why it really is a good thing!
It is not just Fitbit® trackers. IoT impacts customers and call/contact centers on how they connect and communicate within social, environmental and user contexts. You will be amazed to hear Sheila’s IoT examples and the industries that are using it!
Sheila shared why “event listening” of connected devices, open applications, and the web, “event pattern” detection and much more give companies a 360-degree view of their customers, their events and the impact they have on a customer’s experience!
Thank you for clicking-in and sharing on your Social Media Networks. L