Laura shared the importance of a training program regardless of the size of your company. She reviewed the components that should be included – Classroom/Lab, Reference Library, Schedule, Manuals/Workbooks, Customer Service, Telephone Etiquette, Cross Training and Follow-up Training – and why.
She detailed the technical abilities, personality and presentation skills of your trainers, discussed what the ‘First Day” of a trainee should be like and shared a general curriculum outline.
Thank you for clicking-in for more information, to hear her “Think Abouts” and sharing on your Social Media Networks.
