[May 19, Webinar]
Progressive companies are now using predictive analytics to deliver an optimal service experience before a customer calls to complain or responds to a survey. Join this Mastery Webinar for leading-edge thinking and examples of "predictive customer service," including how signals from the Internet of Things can predict service failures and enable the organization to be proactive.
[May 17-19, Denver] The only event focused specifically on the latest and best CX strategies for B-to-B companies. Held May 17-19 in Denver, Colorado, this event will feature powerful keynote addresses, engaging workshops, and valuable networking all aimed at driving business success through customer insights and intelligence. Attendees will also receive two special reports focused on research and best practices for CX leadership.
[May 25-27, Boston] Now in its 14th year, SCORE is our industry's only event focusing on the latest thinking in CEM strategy and how these principles can help improve customer operations, such as contact centers and technical support. SCORE 2016 will feature powerful keynote addresses, engaging workshops, and valuable networking all aimed at driving business success through customer insights and intelligence.
Register through CustomerThink to receive $1,000 off the regular rate.
[Jun 9-10, London] An internationally recognized program with proven track record of success - being run for 53 times in 18 cities with attendees from 61 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which provides a strategic framework with tools to design effective customer experience to achieve customer loyalty and brand differentiation with quantifiable business results.