By 2017, 67% of customer service won’t require a human. You'll need to rethink your customer self-service strategy. Download this new research from Gartner (March 2015) now for best practices and common pitfalls around developing a customer self-service strategy.
[September 10-11, London] Attend the 2015 International Net Promoter Conference, where forward-thinking Customer Experience professionals gather to learn, connect, and be inspired. This exciting two-day event has become the annual destination for CX professionals for building and scaling world-class Customer Experience programmes. Register now!
[Sept. 28-29, Frankfurt; Nov. 4-5, Dubai] Global CEM runs the world’s 1st CEM certification program for 49 times in 18 international cities attended by enterprises from 61 countries. Over 50% of attendees are repeated customers or referrals. The 50th and 51st program will be held in Frankfurt and Dubai. Book early to enjoy USD300 discount.
Groundbreaking research by CustomerThink founder Bob Thompson reveals what business performance Leaders do differently from Laggards. Learn which customer-centric practices are most strongly linked to superior business performance, including Voice of Customer, Customer Experience, Innovation and more.