[Oct. 15; Nov. 12; Dec. 10]
Where is your business on the journey to delivering an optimal, differentiated Customer Experience (CX)? Join this webcast series for insights from renowned CX thought leaders about how to identify your biggest problems, invest in the right technologies, and assess your success.
[Recorded Webinar] Some Customer Experience (CX) leaders are beginning to question the obsession with NPS or other similar measures as core CX program objectives. View this recorded webinar for groundbreaking new research about how CX leaders manage success, comparing using scores vs. actions, plus a powerful case example of a company that is using actions to drive real CX success.
[Nov. 4-5, Dubai; Nov. 9-10, Frankfurt] Global CEM runs the world’s 1st CEM certification program for 49 times in 18 international cities attended by enterprises
from 61 countries. Over 50% of attendees are repeated customers or referrals. The 50th and 51st program will be held in Dubai and Frankfurt. Book early to enjoy
[Nov. 4-5; New York] Get certified in the only easy-to-use system scientifically proven to link to share. The Wallet Allocation Rule® certification program provides best-in-class guidance for invigorating your CX program to accelerate share growth. It is engaging, informative, and fun—and it provides real tools for ensuring sustainable long-term growth.
Groundbreaking research by CustomerThink founder Bob Thompson reveals what business performance Leaders do differently from Laggards. Learn which customer-centric practices are most strongly linked to superior business performance, including Voice of Customer, Customer Experience, Innovation and more.