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Learn how business-to-business companies are joining the Customer Experience (CX) groundswell, redesigning their organizations to put customers at the center of the equation. New CXM research will be reviewed, including business and benefits, investment priorities, and practices that drive ROI.
[June 18-19, Hong Kong; June 23-24, Sydney] World’s first CEM certification program since 2006. Deploying “Pain Is Good” Strategy to take a resource revolution, align customer journey mapping with brand values, derive moments of buying (MOB) and make NPS actionable. Continuously running for 48 times in 18 international cities with attendees from B2B and B2C enterprises from 61 countries. Book early to enjoy USD300 discount.
Groundbreaking research by CustomerThink founder Bob Thompson reveals what business performance Leaders do differently from Laggards. Learn which customer-centric practices are most strongly linked to superior business performance, including Voice of Customer, Customer Experience, Innovation and more.