Guy is lamenting that he doesn’t have a new angle on the about to be released iPhone offered in conjunction with an AT&T contract in the USA. Except for his experience trying to cancel an AT&T DSL service at one of his startups that is. A DSL service that he didn’t even order in the first place!
The story is a litany of complete service incompetence in the telecoms industry. And let’s face it, the telecoms industry doesn’t exactly have a stellar reputation for customer service. I think we all have our own teeth grinding stories about dealing with uncaring staff, dumb processes and useless outcomes at our favourite telcos.
It took Guy numerous phone calls, almost as many hand-offs and over an hour to cancel the unwanted service. And to cap it all, they said they might even send him a customer service survey to check if he was satisfied with the customer service he had just received! Read the transcript of the call. And then try not to laugh out loud.
If AT&T provides similar service to new iPhone buyers when they hit a problem with the iPhone, we can probably look forward to lots more blog posts just like Guy’s.
What do you think? Is the iPhone going to be a hit? Or is AT&T’s customer service going to be a dog’s dinner?
Post a comment and get the conversation going.