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Top Authors by Topic

These lists show CustomerThink’s Top 10 authors for the past 12 months in the top 10 site topics. Rankings are based on total page views for blog posts and articles, as of Jan. 31, 2015. See also top authors for past year.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Bob Thompson
  2. Maz Iqbal
  3. Jeanne Bliss
  4. Ian Golding
  5. Colin Shaw
  6. Michael Lowenstein
  7. Gautam Mahajan
  8. Bill Hogg
  9. Gregory Fisher
  10. Jeremy Watkin

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Louis Foong
  2. Ian Michiels
  3. Tony Zambito
  4. Scott Brinker
  5. David Dodd
  6. David Raab
  7. Ernan Roman
  8. Christopher Ryan
  9. Michael Lowenstein
  10. Derek Edmond

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Dave Brock
  2. Andrew Rudin
  3. Bob Thompson
  4. Sean Burke
  5. Bob Apollo
  6. Dave Kurlan
  7. Adam Honig
  8. Karl Walinskas
  9. Donal Daly
  10. Janet Spirer

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Jeff Toister
  2. Tricia Morris
  3. Richard Shapiro
  4. Shep Hyken
  5. Bob Thompson
  6. Jeremy Watkin
  7. Kate Leggett
  8. Brian Smith
  9. Flavio Martins
  10. Alleli Aspili

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Bob Thompson
  2. Lynn Hunsaker
  3. Ian Golding
  4. Sven-Olof Husmark
  5. Michael Hinshaw
  6. Jeannie Walters
  7. Michael Lowenstein
  8. Colin Shaw
  9. Tricia Morris
  10. Flavio Martins

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Dateme Tamuno
  2. Vanessa DiMauro
  3. Jeff Toister
  4. Joshua Paul
  5. Sean Burke
  6. Louis Foong
  7. Pam Dyer
  8. Martin Hill-Wilson
  9. Ian Golding
  10. Martyn Etherington

Innovation: Customer-driven innovation, ideation, co-creation

  1. Stefan Lindegaard
  2. Michael Lowenstein
  3. Chip Bell
  4. Joseph Dager
  5. Hutch Carpenter
  6. Mukesh Gupta
  7. Mike Boysen
  8. Jeannie Walters
  9. Lynn Hunsaker
  10. Michael Plishka

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Bob Thompson
  2. Rick Delgado
  3. Seth Grimes
  4. Bob Hayes
  5. Ian Michiels
  6. Dave Birckhead
  7. Gary Angel
  8. Tony Zambito
  9. Joseph Pigato
  10. Andrew Rudin

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. Ian Michiels
  2. Scott Brinker
  3. David Raab
  4. Paul Anderson
  5. Kate Leggett
  6. Chuck Schaeffer
  7. Bob Thompson
  8. Brian Vellmure
  9. Alleli Aspili
  10. Shaun Smith

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Michael Lowenstein
  2. Bob Thompson
  3. Annette Franz Gleneicki
  4. Christine Crandell
  5. Bryan Pearson
  6. Bob Hayes
  7. Maz Iqbal
  8. Ernan Roman
  9. Adrian Swinscoe
  10. Graham Hill