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Top Authors by Topic

These lists show CustomerThink’s Top 10 authors for the past 12 months in each of the major site topics. Rankings are based on total unique page views for blog posts and articles, as of June 30, 2014. See also top authors for past year and top authors for all time.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Graham Hill
  2. Bob Thompson
  3. Peter Psichogios
  4. Lucie Colt
  5. Maz Iqbal
  6. Scott Brinker
  7. Jeanne Bliss
  8. Josh Lowry
  9. Gregory Yankelovich
  10. Michael Lowenstein

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Graham Hill
  2. Flavio Martins
  3. Tony Zambito
  4. Louis Foong
  5. Scott Brinker
  6. Matt Heinz
  7. David Raab
  8. Pam Dyer
  9. David Dodd
  10. Bob Thompson

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Dave Brock
  2. Andrew Rudin
  3. Josh Lowry
  4. Dave Kurlan
  5. Bob Thompson
  6. Jack Malcolm
  7. Matt Heinz
  8. Bob Apollo
  9. Jill Konrath
  10. Joseph Dager

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Shep Hyken
  2. Tricia Morris
  3. Flavio Martins
  4. Bob Thompson
  5. Jeremy Watkin
  6. Stefanie Amini
  7. Jeff Toister
  8. Adrian Swinscoe
  9. Martin Hill-Wilson
  10. Jenny Dempsey

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Flavio Martins
  2. Bob Thompson
  3. Tricia Morris
  4. Stan Phelps
  5. Jeannie Walters
  6. Sven-Olof Husmark
  7. Michael Hinshaw
  8. Colin Shaw
  9. Shep Hyken
  10. Michael Lowenstein

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Bob Thompson
  2. Tricia Morris
  3. Danny Brown
  4. Joshua Paul
  5. Sean Burke
  6. Steven Van Belleghem
  7. Matt Heinz
  8. Louis Foong
  9. Pam Dyer
  10. Vanessa DiMauro

Innovation: Customer-driven innovation, ideation, co-creation

  1. Bob Thompson
  2. Stefan Lindegaard
  3. Stephan Aarstol
  4. Hutch Carpenter
  5. Joseph Dager
  6. Michael Plishka
  7. Robert Brands
  8. Andy Hanselman
  9. Gautam Mahajan
  10. Stan Phelps

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Bob Thompson
  2. Bob Hayes, PhD
  3. Seth Grimes
  4. Louis Foong
  5. Larry Freed
  6. Dave Frankland
  7. Gary Angel
  8. Abhishek Singh
  9. Gregory Yankelovich
  10. Brian Kardon

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. Chuck Schaeffer
  2. Bob Thompson
  3. Scott Brinker
  4. Kate Leggett
  5. David Raab
  6. Brian Vellmure
  7. Adam Honig
  8. Kristian Gotsch
  9. Shaun Smith
  10. Peter Chase

Contact Center: Speech-enabled IVRs, virtual contact centers, unified communications, workforce management, first-contact resolution

  1. Bob Thompson
  2. Amy Bennet
  3. Flavio Martins
  4. Omar Zaibak
  5. Martin Hill-Wilson
  6. Matthew Storm
  7. Ann Ruckstuhl
  8. Matt McConnell
  9. Eric Camulli
  10. Stefanie Amini

Outside-In Process: value delivery to customers, customer-driven process development, impact on growth and profitablility

  1. Joseph Dager
  2. Gregory Yankelovich
  3. Gopal Gureja
  4. Jaisundar Venkat
  5. Paul Anderson
  6. Mike Boysen
  7. Amit DavÉ
  8. Doug Leather
  9. Jack Malcolm
  10. Mohamad El-Hinnawi

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Graham Hill
  2. Michael Lowenstein
  3. Ian Golding
  4. Lucie Colt
  5. Flavio Martins
  6. Maz Iqbal
  7. Tricia Morris
  8. Denyse Drummond-Dunn
  9. Jeanne Bliss
  10. Colin Shaw

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Graham Hill
  2. Michael Lowenstein
  3. Jeanne Bliss
  4. Ian Golding
  5. Lucie Colt
  6. Maz Iqbal
  7. Flavio Martins
  8. Denyse Drummond-Dunn
  9. Tricia Morris
  10. Jim Tincher