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Top Authors by Topic

These lists show the Top 10 authors for the past year in each of the major site topics. Rankings are based on total page views for published articles, blog posts, and interviews as of September 30, 2017. See also top authors for past year.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Ian Golding
  2. Jeanne Bliss
  3. Bill Hogg
  4. Louis Foong
  5. Nancy Porte
  6. Michael Lowenstein
  7. Andrew Rudin
  8. Shaun Belding
  9. Bob Thompson
  10. Rob Brickle

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Derek Edmond
  2. Hassan Mansoor
  3. Christopher Ryan
  4. Louis Foong
  5. Brandon Gains
  6. David Dodd
  7. David Raab
  8. Ernan Roman
  9. AJ Agrawal
  10. Scott Brinker

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Christopher Ryan
  2. Bob Apollo
  3. Andrew Rudin
  4. Bob Thompson
  5. Dave Brock
  6. Dave Kurlan
  7. Michael Harris
  8. Matt Heinz
  9. Mark Magnacca
  10. Meena Veilumuthu

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Jeremy Watkin
  2. Michael Becker
  3. Jeff Toister
  4. Thomas Wieberneit
  5. Vitaliy Verbenko
  6. Larry Alton
  7. Daniela Puzzo
  8. Bob Thompson
  9. Kelechi Okeke
  10. AJ Agrawal

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Lynn Hunsaker
  2. Ian Golding
  3. Migs Bassig
  4. Bob Thompson
  5. Derek Edmond
  6. Martin Powton
  7. Richard Shapiro
  8. Jeanne Bliss
  9. Nancy Porte
  10. Adrian Swinscoe

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Derek Edmond
  2. Hassan Mansoor
  3. Mindi Rosser
  4. Vikas Agrawal
  5. Niraj Ranjan
  6. Thomas Wieberneit
  7. Anand Srinivasan
  8. Werner Geyser
  9. Ryan Kh
  10. AJ Agrawal

Innovation: Customer-driven innovation, ideation, co-creation

  1. Tony Ulwick
  2. Mike Boysen
  3. Mukesh Gupta
  4. Bob Thompson
  5. Adrian Swinscoe
  6. Denyse Drummond-Dunn
  7. Kevin Bottoms
  8. Michael Hinshaw
  9. Chris Petersen
  10. Tricia Morris

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Thomas Wieberneit
  2. Bob Thompson
  3. Bob Hayes
  4. Bill Price
  5. Vince Jeffs
  6. Rick Delgado
  7. Duff Anderson
  8. Maria Marinina
  9. Nancy Porte
  10. Gary Angel

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. Thomas Wieberneit
  2. Chuck Schaeffer
  3. Michael Becker
  4. Bob Thompson
  5. David Raab
  6. Bhavesh Koladiya
  7. Jeremy Watkin
  8. Nicolina Savelli
  9. Sandeep Raut
  10. Vikas Agrawal

Contact Center: Speech-enabled IVRs, virtual contact centers, unified communications, workforce management, first-contact resolution

  1. Michael Becker
  2. Nicolina Savelli
  3. Jim Rembach
  4. Bill Price
  5. Jamshaid Anwar
  6. Bob Thompson
  7. Jeremy Watkin
  8. Skip Chilcott
  9. Fred Chua
  10. Hagai Shaham

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Migs Bassig
  2. Martin Powton
  3. Bob Thompson
  4. Hassan Mansoor
  5. Bob Hayes
  6. Howard Lax
  7. David Feldman
  8. Andy Hanselman
  9. Endri Hasanaj
  10. Michael Lowenstein