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Top Authors by Topic

These lists show CustomerThink’s Top 10 authors for the past 12 months in the top 10 site topics. Rankings are based on total page views for blog posts and articles, as of 4/302015. See also top authors for past year.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Bob Thompson
  2. Maz Iqbal
  3. Ian Golding
  4. Gautam Mahajan
  5. Colin Shaw
  6. Michael Lowenstein
  7. Bill Hogg
  8. Jeremy Watkin
  9. Jeanne Bliss
  10. Jacob Morgan

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Louis Foong
  2. Ian Michiels
  3. David Dodd
  4. Scott Brinker
  5. Tony Zambito
  6. Ernan Roman
  7. Christopher Ryan
  8. Michael Lowenstein
  9. Derek Edmond
  10. David Raab

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Dave Brock
  2. Andrew Rudin
  3. Dave Kurlan
  4. Bob Apollo
  5. Bob Thompson
  6. Adam Honig
  7. Michael Harris
  8. Donal Daly
  9. Richard Ruff
  10. Janet Spirer

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Jeff Toister
  2. Tricia Morris
  3. Richard Shapiro
  4. Flavio Martins
  5. David Miller
  6. Bob Thompson
  7. Alleli Aspili
  8. Brian Smith
  9. Jeremy Watkin
  10. Kate Leggett

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Bob Thompson
  2. Lynn Hunsaker
  3. Ian Golding
  4. Jeannie Walters
  5. Michael Hinshaw
  6. Annette Franz Gleneicki
  7. Colin Shaw
  8. Sven-Olof Husmark
  9. Maz Iqbal
  10. Linda Ireland

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Sandeep Sharma
  2. Dateme Tamuno
  3. Pam Dyer
  4. Brian Walker
  5. Jeff Toister
  6. Vanessa DiMauro
  7. Louis Foong
  8. Joshua Paul
  9. Alan See
  10. Flavio Martins

Innovation: Customer-driven innovation, ideation, co-creation

  1. Stefan Lindegaard
  2. Corey Glickman
  3. Chip Bell
  4. Mukesh Gupta
  5. Michael Lowenstein
  6. Michael Hinshaw
  7. Jeannie Walters
  8. Lynn Hunsaker
  9. Robert Brands
  10. Lance Bettencourt

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Bob Hayes
  2. Rick Delgado
  3. Ian Michiels
  4. Bob Thompson
  5. Dave Birckhead
  6. Paul Laughlin
  7. Andrew Rudin
  8. Tony Zambito
  9. Gary Angel
  10. Adrian Swinscoe

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. Ian Michiels
  2. Scott Brinker
  3. Chuck Schaeffer
  4. Paul Anderson
  5. Kate Leggett
  6. David Raab
  7. Bob Thompson
  8. Alleli Aspili
  9. Dave Birckhead
  10. Brian Vellmure

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Michael Lowenstein
  2. Bob Thompson
  3. Christine Crandell
  4. Annette Franz Gleneicki
  5. Maz Iqbal
  6. Bryan Pearson
  7. Adrian Swinscoe
  8. Ernan Roman
  9. Bob Hayes
  10. Shep Hyken