These lists show the Top 10 authors for the past year in each of the major site topics. Rankings are based on total page views for published articles, blog posts, and interviews as of December 31, 2023. See also top authors for past year.
Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.
- Lynn Hunsaker
- Annette Franz
- Hubert Palan
- Mukesh Gupta
- Oliver Baker
- Denyse Drummond-Dunn
- Vivek Goel
- Joseph Michelli
- Ed Murphy
- Angie Tay
Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing
- David Dodd
- Syed Balkhi
- Ardath Albee
- Shaun Smith
- Liviu Tanase
- Oliver Baker
- Pratip Biswas
- Francis Buttle
- Chalmers Brown
- Tim Riesterer
Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools
- Dave Kurlan
- Peter Cohan
- Bob Apollo
- Julie Thomas
- Manish Tahiliani
- Molly McKinstry
- Vikas Agrawal
- Sharon Drew Morgen
- Hassan Mansoor
- Oleksandr Maksymeniuk
Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost
- John Goodman
- Philip Piletic
- Chalmers Brown
- Jeshtal Sheth
- Adrian Swinscoe
- Denyse Drummond-Dunn
- Mark Hillary
- Marie Angselius
- Mukesh Mirchandani
- Eric Sims
Customer Experience: Differentiated experiences, feedback management, emotional response
- Lynn Hunsaker
- Dave Fish
- Annette Franz
- Howard Lax
- Steven Van Belleghem
- Liliana Petrova
- Steve Bederman
- Ricardo Saltz Gulko
- Colin Shaw
- Bill Price
Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks
- Syed Balkhi
- Braden Kelley
- Jane Grin
- Michael Lowenstein
- Madison Fisher
- Kyle Wong
- Dhaval Sarvaiya
- Steven Van Belleghem
- Thomas Wieberneit
- Michael Podolsky
Innovation: Customer-driven innovation, ideation, co-creation
- Dave Fish
- Hubert Palan
- Steven Van Belleghem
- Mukesh Gupta
- Sara Portell
- James Elliott
- Ricardo Saltz Gulko
- Michael Hinshaw
- Allison Tiscornia
- Luke Soon
Customer Analytics: Text mining, speech analytics, predictive analytics
- Steve Bederman
- Seth Earley
- Richa Pokhriyal
- Dave Fish
- Thomas Wieberneit
- Denyse Drummond-Dunn
- Annette Franz
- Dhaval Sarvaiya
- John Goodman
- Joanna Moser
Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends
- Alastar Kerpel
- Amit Dua
- Nikunj Gundaniya
- Thomas Wieberneit
- Seth Earley
- Tripti Rai
- Steven Van Belleghem
- Pratip Biswas
- Liliana Petrova
- Alexios Blanos
Contact Center: Speech-enabled IVRs, virtual contact centers, unified communications, workforce management, first-contact resolution
- Steve Bederman
- Tricia Morris
- Bill Price
- Jeshtal Sheth
- Marie Angselius
- Mark Hillary
- Joanna Moser
- Ross Daniels
- Andrew O’Brien
- Oleksandr Maksymeniuk
Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches