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Top Authors by Topic

These lists show CustomerThink’s Top 10 authors for the past 12 months in the top 10 site topics. Rankings are based on total page views for blog posts and articles, as of Dec. 31, 2015. See also top authors for past year.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Ian Golding
  2. Bob Thompson
  3. Bill Hogg
  4. Michael Lowenstein
  5. Jeanne Bliss
  6. Maz Iqbal
  7. Shaun Smith
  8. Adrian Swinscoe
  9. Natalie Petouhoff
  10. Janne Ohtonen

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Louis Foong
  2. David Dodd
  3. David Raab
  4. Ernan Roman
  5. Scott Brinker
  6. Christopher Ryan
  7. Tony Zambito
  8. Derek Edmond
  9. Christine Crandell
  10. Kate Boyce

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Dave Brock
  2. Andrew Rudin
  3. Bob Apollo
  4. Dave Kurlan
  5. Adam Honig
  6. Jill Konrath
  7. Tony Zambito
  8. Janet Spirer
  9. Matt Heinz
  10. Louis Foong

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Flavio Martins
  2. Melissa Thompson
  3. Richard Shapiro
  4. David Miller
  5. Tricia Morris
  6. Jeff Toister
  7. Gigi Peccolo
  8. Ian Golding
  9. Shep Hyken
  10. Chip Bell

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Lynn Hunsaker
  2. Ian Golding
  3. Bob Thompson
  4. Jim Tincher
  5. Janne Ohtonen
  6. Flavio Martins
  7. Annette Franz Gleneicki
  8. Michael Hinshaw
  9. Sven-Olof Husmark
  10. Michael Lowenstein

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Sandeep Sharma
  2. Dateme Tamuno
  3. Pam Dyer
  4. Brian Walker
  5. Michael Gibson
  6. Louis Foong
  7. Vanessa DiMauro
  8. Alan See
  9. Eric Enge
  10. Ernan Roman

Innovation: Customer-driven innovation, ideation, co-creation

  1. Corey Glickman
  2. Chris Thomason
  3. Stefan Lindegaard
  4. Chuck Schaeffer
  5. Robert Brands
  6. Babar Khan
  7. Hutch Carpenter
  8. Michael Lowenstein
  9. Patricia Seybold
  10. Chip Bell

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Bob Hayes
  2. Andrew Lamrock
  3. Rick Delgado
  4. Paul Laughlin
  5. Ian Michiels
  6. Akin Arikan
  7. Gary Angel
  8. John Georgesen
  9. Larisa Bedgood
  10. Aimee Lucas

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. David Raab
  2. Kate Leggett
  3. Chuck Schaeffer
  4. Scott Brinker
  5. Bob Thompson
  6. Dateme Tamuno
  7. Chirag Shivalker
  8. Manash Chaudhuri
  9. Alicia Gray
  10. Natalie Petouhoff

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Michael Lowenstein
  2. Christine Crandell
  3. Gary Cokins
  4. Ian Golding
  5. Bryan Pearson
  6. Bob Thompson
  7. Bill Price
  8. Ernan Roman
  9. Gautam Mahajan
  10. Jeff Nicholson