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Top Authors by Topic

These lists show CustomerThink’s Top 10 authors for the past 12 months in the top 10 site topics. Rankings are based on total page views for blog posts and articles, as of 3/31/2015. See also top authors for past year.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Bob Thompson
  2. Maz Iqbal
  3. Jeanne Bliss
  4. Colin Shaw
  5. Gautam Mahajan
  6. Michael Lowenstein
  7. Ian Golding
  8. Bill Hogg
  9. Jeremy Watkin
  10. Jacob Morgan

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Louis Foong
  2. Ian Michiels
  3. David Dodd
  4. Tony Zambito
  5. Scott Brinker
  6. Ernan Roman
  7. Christopher Ryan
  8. Michael Lowenstein
  9. David Raab
  10. Dave Birckhead

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Dave Brock
  2. Bob Thompson
  3. Andrew Rudin
  4. Bob Apollo
  5. Dave Kurlan
  6. Adam Honig
  7. Donal Daly
  8. Richard Ruff
  9. Janet Spirer
  10. Jill Konrath

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Jeff Toister
  2. Tricia Morris
  3. Richard Shapiro
  4. Flavio Martins
  5. Jeremy Watkin
  6. Bob Thompson
  7. David Miller
  8. Alleli Aspili
  9. Kate Leggett
  10. Shep Hyken

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Bob Thompson
  2. Lynn Hunsaker
  3. Ian Golding
  4. Sven-Olof Husmark
  5. Jeannie Walters
  6. Michael Hinshaw
  7. Colin Shaw
  8. Annette Franz Gleneicki
  9. Michael Lowenstein
  10. Maz Iqbal

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Sandeep Sharma
  2. Dateme Tamuno
  3. Pam Dyer
  4. Brian Walker
  5. Jeff Toister
  6. Vanessa DiMauro
  7. Louis Foong
  8. Joshua Paul
  9. Alan See
  10. Martyn Etherington

Innovation: Customer-driven innovation, ideation, co-creation

  1. Stefan Lindegaard
  2. Corey Glickman
  3. Chip Bell
  4. Mukesh Gupta
  5. Michael Lowenstein
  6. Jeannie Walters
  7. Michael Hinshaw
  8. Lynn Hunsaker
  9. Robert Brands
  10. Lance Bettencourt

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Rick Delgado
  2. Bob Hayes
  3. Bob Thompson
  4. Ian Michiels
  5. Dave Birckhead
  6. Paul Laughlin
  7. Andrew Rudin
  8. Tony Zambito
  9. Seth Grimes
  10. Joseph Pigato

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. Ian Michiels
  2. Paul Anderson
  3. Scott Brinker
  4. Chuck Schaeffer
  5. Bob Thompson
  6. David Raab
  7. Kate Leggett
  8. Alleli Aspili
  9. Dave Birckhead
  10. Brian Vellmure

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Michael Lowenstein
  2. Bob Thompson
  3. Christine Crandell
  4. Annette Franz Gleneicki
  5. Maz Iqbal
  6. Bob Hayes
  7. Bryan Pearson
  8. Ernan Roman
  9. Adrian Swinscoe
  10. Andy Hanselman