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Top Authors by Topic

These lists show CustomerThink’s Top 10 authors for the past 12 months in the top 10 site topics. Rankings are based on total page views for blog posts and articles, as of 2/28/2015. See also top authors for past year.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Bob Thompson
  2. Maz Iqbal
  3. Jeanne Bliss
  4. Ian Golding
  5. Colin Shaw
  6. Michael Lowenstein
  7. Gautam Mahajan
  8. Bill Hogg
  9. Jeremy Watkin
  10. Jacob Morgan

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Louis Foong
  2. Ian Michiels
  3. Tony Zambito
  4. David Dodd
  5. Scott Brinker
  6. Ernan Roman
  7. David Raab
  8. Christopher Ryan
  9. Michael Lowenstein
  10. Derek Edmond

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Dave Brock
  2. Bob Thompson
  3. Andrew Rudin
  4. Bob Apollo
  5. Sean Burke
  6. Dave Kurlan
  7. Adam Honig
  8. Karl Walinskas
  9. John Koehler
  10. Donal Daly

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Jeff Toister
  2. Tricia Morris
  3. Richard Shapiro
  4. Shep Hyken
  5. Jeremy Watkin
  6. Flavio Martins
  7. Bob Thompson
  8. Kate Leggett
  9. Alleli Aspili
  10. Brian Smith

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Bob Thompson
  2. Lynn Hunsaker
  3. Ian Golding
  4. Sven-Olof Husmark
  5. Jeannie Walters
  6. Colin Shaw
  7. Michael Hinshaw
  8. Michael Lowenstein
  9. Annette Franz Gleneicki
  10. Tricia Morris

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Brian Walker
  2. Dateme Tamuno
  3. Jeff Toister
  4. Vanessa DiMauro
  5. Louis Foong
  6. Sean Burke
  7. Pam Dyer
  8. Joshua Paul
  9. Martin Hill-Wilson
  10. Ian Golding

Innovation: Customer-driven innovation, ideation, co-creation

  1. Stefan Lindegaard
  2. Chip Bell
  3. Mukesh Gupta
  4. Mike Boysen
  5. Michael Lowenstein
  6. Jeannie Walters
  7. Lynn Hunsaker
  8. Michael Hinshaw
  9. Robert Brands
  10. Hutch Carpenter

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Rick Delgado
  2. Bob Hayes
  3. Bob Thompson
  4. Ian Michiels
  5. Dave Birckhead
  6. Seth Grimes
  7. Tony Zambito
  8. Paul Laughlin
  9. Gary Angel
  10. Joseph Pigato

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. Ian Michiels
  2. Paul Anderson
  3. Scott Brinker
  4. Chuck Schaeffer
  5. Bob Thompson
  6. David Raab
  7. Brian Vellmure
  8. Alleli Aspili
  9. Shaun Smith
  10. Kate Leggett

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Michael Lowenstein
  2. Bob Thompson
  3. Christine Crandell
  4. Annette Franz Gleneicki
  5. Bryan Pearson
  6. Bob Hayes
  7. Maz Iqbal
  8. Ernan Roman
  9. Adrian Swinscoe
  10. Andy Hanselman