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Top Authors by Topic

These lists show CustomerThink’s Top 10 authors for the past 12 months in each of the major site topics. Rankings are based on total page views for blog posts and articles, as of Dec. 31, 2014. See also top authors for past year.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Maz Iqbal
  2. Bob Thompson
  3. Peter Psichogios
  4. Lucie Colt
  5. Jeanne Bliss
  6. Scott Brinker
  7. Ian Golding
  8. Colin Shaw
  9. Michael Lowenstein
  10. Jeremy Watkin

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Louis Foong
  2. Scott Brinker
  3. Ian Michiels
  4. Tony Zambito
  5. David Raab
  6. David Dodd
  7. Ernan Roman
  8. Matt Heinz
  9. Derek Edmond
  10. Howard Sewell

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Dave Brock
  2. Bob Thompson
  3. Andrew Rudin
  4. Bob Apollo
  5. Sean Burke
  6. Dave Kurlan
  7. Matt Heinz
  8. Joseph Dager
  9. Adam Honig
  10. Janet Spirer

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Jeff Toister
  2. Tricia Morris
  3. Shep Hyken
  4. Richard Shapiro
  5. Flavio Martins
  6. Bob Thompson
  7. Jeremy Watkin
  8. Brian Smith
  9. Kate Leggett
  10. Alleli Aspili

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Ian Golding
  2. Bob Thompson
  3. Lynn Hunsaker
  4. Sven-Olof Husmark
  5. Colin Shaw
  6. Tricia Morris
  7. Jeannie Walters
  8. Michael Lowenstein
  9. Flavio Martins
  10. Michael Hinshaw

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Vanessa DiMauro
  2. Joshua Paul
  3. Sean Burke
  4. Jeff Toister
  5. Louis Foong
  6. Pam Dyer
  7. Dateme Tamuno
  8. Ian Golding
  9. Xand Griffin
  10. Martyn Etherington

Innovation: Customer-driven innovation, ideation, co-creation

  1. Stefan Lindegaard
  2. Joseph Dager
  3. Hutch Carpenter
  4. Chip Bell
  5. Mike Boysen
  6. Jeannie Walters
  7. Mukesh Gupta
  8. Robert Brands
  9. Michael Plishka
  10. Michael Lowenstein

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Bob Hayes
  2. Seth Grimes
  3. Bob Thompson
  4. Rick Delgado
  5. Ian Michiels
  6. Dave Birckhead
  7. Joseph Pigato
  8. Michael Lowenstein
  9. Gary Angel
  10. Hansen Menezes

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. Ian Michiels
  2. Scott Brinker
  3. Kate Leggett
  4. Paul Anderson
  5. David Raab
  6. Bob Thompson
  7. Brian Vellmure
  8. Chuck Schaeffer
  9. Meredith Flynn-Ripley
  10. Shaun Smith

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Michael Lowenstein
  2. Bob Thompson
  3. Annette Franz Gleneicki
  4. Bryan Pearson
  5. Maz Iqbal
  6. Lucie Colt
  7. Graham Hill
  8. Flavio Martins
  9. Adrian Swinscoe
  10. Andy Hanselman