Top

Top Authors by Topic

These lists show CustomerThink’s Top 10 authors for the past year in each of the major site topics. Rankings are based on total page views for published content (articles, blog posts, interviews) as of June 30, 2017. See also top authors for past year.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Jeanne Bliss
  2. Ian Golding
  3. Margarita Hakobyan
  4. Michael Lowenstein
  5. Louis Foong
  6. Bill Hogg
  7. Andrew Rudin
  8. Nancy Porte
  9. Peter Landau
  10. Shaun Belding

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Derek Edmond
  2. Louis Foong
  3. David Dodd
  4. Ernan Roman
  5. Christopher Ryan
  6. Hassan Mansoor
  7. Brandon Gains
  8. AJ Agrawal
  9. David Raab
  10. Scott Brinker

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Bob Apollo
  2. Andrew Rudin
  3. Christopher Ryan
  4. Bob Thompson
  5. David Dodd
  6. Jack Dean
  7. Dave Brock
  8. Dave Kurlan
  9. Michael Harris
  10. Matt Heinz

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Nicolina Savelli
  2. Jeremy Watkin
  3. Jeff Toister
  4. Michael Becker
  5. Larry Alton
  6. Thomas Wieberneit
  7. Michael Hinshaw
  8. Bob Thompson
  9. Kelechi Okeke
  10. Vitaliy Verbenko

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Lynn Hunsaker
  2. Nicolina Savelli
  3. Ian Golding
  4. Bob Thompson
  5. Steve Offsey
  6. Michael Hinshaw
  7. Nancy Porte
  8. Migs Bassig
  9. Jeanne Bliss
  10. Derek Edmond

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Derek Edmond
  2. Ernan Roman
  3. Mindi Rosser
  4. Vikas Agrawal
  5. Larisa Bedgood
  6. Hassan Mansoor
  7. Thomas Wieberneit
  8. Niraj Ranjan
  9. Natalie Petouhoff
  10. Louis Foong

Innovation: Customer-driven innovation, ideation, co-creation

  1. Tony Ulwick
  2. Shahid Mansuri
  3. Mike Boysen
  4. Mukesh Gupta
  5. Adrian Swinscoe
  6. Kevin Bottoms
  7. Bob Thompson
  8. Michael Hinshaw
  9. Denyse Drummond-Dunn
  10. Tricia Morris

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Thomas Wieberneit
  2. Bob Thompson
  3. Bob Hayes
  4. Bill Price
  5. Rick Delgado
  6. Duff Anderson
  7. Vince Jeffs
  8. Lane Cochrane
  9. Nancy Porte
  10. Sandeep Raut

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. Thomas Wieberneit
  2. Chuck Schaeffer
  3. Bob Thompson
  4. Michael Becker
  5. David Raab
  6. Nicolina Savelli
  7. Bhavesh Koladiya
  8. Sandeep Raut
  9. Jeremy Watkin
  10. Scott Brinker

Contact Center: Speech-enabled IVRs, virtual contact centers, unified communications, workforce management, first-contact resolution

  1. Michael Becker
  2. Nicolina Savelli
  3. Bill Price
  4. Jamshaid Anwar
  5. Jim Rembach
  6. Jeremy Watkin
  7. Bob Thompson
  8. Skip Chilcott
  9. Tara Wildt
  10. Ben Noble

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Migs Bassig
  2. Bob Thompson
  3. Martin Powton
  4. Howard Lax
  5. David Feldman
  6. Denyse Drummond-Dunn
  7. Bob Hayes
  8. Adrian Swinscoe
  9. Larry Alton
  10. Endri Hasanaj