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Top Authors by Topic

These lists show CustomerThink’s Top 10 authors for the past 12 months in the top 10 site topics. Rankings are based on total page views for blog posts and articles, as of June 30, 2015. See also top authors for past year.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

  1. Bob Thompson
  2. Maz Iqbal
  3. Michael Lowenstein
  4. Ian Golding
  5. Gautam Mahajan
  6. Colin Shaw
  7. Bill Hogg
  8. Jeanne Bliss
  9. Janne Ohtonen
  10. Jacob Morgan

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

  1. Louis Foong
  2. David Dodd
  3. Ian Michiels
  4. Scott Brinker
  5. Ernan Roman
  6. Tony Zambito
  7. Derek Edmond
  8. Christopher Ryan
  9. Michael Lowenstein
  10. David Raab

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

  1. Dave Brock
  2. Bob Apollo
  3. Andrew Rudin
  4. Dave Kurlan
  5. Bob Thompson
  6. Janet Spirer
  7. Richard Ruff
  8. Donal Daly
  9. Michael Harris
  10. Jill Konrath

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Flavio Martins
  2. Tricia Morris
  3. Jeff Toister
  4. Richard Shapiro
  5. David Miller
  6. Alleli Aspili
  7. Jeremy Watkin
  8. Bob Thompson
  9. Kate Leggett
  10. Dateme Tamuno

Customer Experience: Differentiated experiences, feedback management, emotional response

  1. Bob Thompson
  2. Lynn Hunsaker
  3. Ian Golding
  4. Jim Tincher
  5. Annette Franz Gleneicki
  6. Linda Ireland
  7. Janne Ohtonen
  8. Jeannie Walters
  9. Michael Hinshaw
  10. Ernan Roman

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

  1. Sandeep Sharma
  2. Dateme Tamuno
  3. Pam Dyer
  4. Brian Walker
  5. Vanessa DiMauro
  6. Louis Foong
  7. Alan See
  8. Jeff Toister
  9. Flavio Martins
  10. Larry Alton

Innovation: Customer-driven innovation, ideation, co-creation

  1. Stefan Lindegaard
  2. Corey Glickman
  3. Michael Lowenstein
  4. Chip Bell
  5. Michael Hinshaw
  6. Jeannie Walters
  7. Robert Brands
  8. Lance Bettencourt
  9. Maz Iqbal
  10. Jim Rembach

Customer Analytics: Text mining, speech analytics, predictive analytics

  1. Bob Hayes
  2. Rick Delgado
  3. Bob Thompson
  4. Dave Birckhead
  5. Paul Laughlin
  6. Ian Michiels
  7. Tony Zambito
  8. Andrew Rudin
  9. Michael Lowenstein
  10. Gary Angel

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

  1. Scott Brinker
  2. Chuck Schaeffer
  3. Ian Michiels
  4. David Raab
  5. Kate Leggett
  6. Alleli Aspili
  7. Dave Birckhead
  8. Bob Thompson
  9. Steven Van Belleghem
  10. Dateme Tamuno

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

  1. Michael Lowenstein
  2. Bob Thompson
  3. Christine Crandell
  4. Adrian Swinscoe
  5. Annette Franz Gleneicki
  6. Maz Iqbal
  7. Bryan Pearson
  8. Ian Golding
  9. Ernan Roman
  10. Bob Hayes