Partnership greatly expands the reach of Five9 products and enhances Telstra’s value added services portfolio for its global multinational customers
PLEASANTON, Calif. and NEW YORK – January 10, 2007 – Telstra Incorporated, the U.S. subsidiary of Australian-based tier one global carrier, Telstra Corporation Limited (NYSE: TLS), and Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced an agreement for Telstra Incorporated to license, distribute, resell and support the Five9 Virtual Call Center™ worldwide.
The Five9 Virtual Call Center™ products enable companies of any size to build a comprehensive, feature-rich call center – anywhere in the world – by leveraging a hosted model that offers cost-savings and eliminates the need to purchase premise-based equipment. This capability is especially beneficial to Telstra’s global multinational customers as they will now be able to quickly build and change the size of their contact centers, depending on business needs.
“Hosted applications are the type of value added services that create a tremendous differentiator for us in a highly competitive market place,” said Andrew Morawski, president of Telstra Incorporated. “Our infrastructure and international experience combined with the Five9 platform are a great balance during this growth period of the call center market space. Add this to our core voice and data offerings, which are already being used by many leading US multinational companies, and we have an ever widening portfolio of high value services.”
“The new relationship with Telstra Incorporated is very exciting for us,” said Brian Silverman, president and CEO of Five9. “Telstra brings an extensive global reach to Five9 that will greatly benefit our customers worldwide by enabling us to offer the lowest rates and highest quality available for long distance. Additionally, we believe that this joint go-to-market agreement validates the emergence of the on-demand model in the call center industry and beyond the U.S. to other markets around the world.”
About Telstra Incorporated
Telstra Incorporated is the U.S. subsidiary of the Australian-based Tier 1 global carrier, Telstra Corporation Limited. Telstra Corporation Limited (NYSE: TLS) is Australia’s leading domestic and global full service telecommunications provider and the operator of one of the most diversely routed IP backbone networks in the Asia Pacific region. Telstra owns one of the most technologically advanced global networks, offering an extensive portfolio of state-of-the-art solutions to global customers including voice, mobile, broadband, IP, MPLS and managed services. Telstra provides innovative solutions to 200 of the world’s top 500 companies in Asia Pacific, Latin America, North America and Europe. For further information, visit http://www.telstra-usa.com.
About Five9 Virtual Call Center Solutions
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center is used by call centers and contact center operations of businesses of all sizes, and companies that provide outsourced telemarketing, customer service, and call center services. Customers on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.
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Contacts:
Heather Fitzsimmons
Mindshare PR for Five9
650-323-3045
[email protected]
Tricia GaNun
Telstra Incorporated
917-945-0516
[email protected]
