Telecom Egypt has selected Group 1 Software, a Pitney Bowes Company (NYSE:PBI), as its Customer Communications Management (CCM) solutions provider of choice to enhance the customer billing process.
Pitney Bowes Group 1 Software will be implementing a suite of CCM components to enable Telecom Egypt to deliver convergent billing (single bill for customers who use different services, replacing multiple bill production) and e-billing to the company’s extensive customer base.
The solution includes: DOC1 Series 5, e2 Vault, e2 Service, e2 OAM, OpenEDMS, and Content Author. Additionally, the software will be interfacing with the Geneva billing system to create multi-lingual bills in Arabic and English using Group 1 Software’s translation module.
With more than 10.8 million customers, Telecom Egypt is the country’s leading telecommunications provider and also the largest provider of fixed-line services in the Middle East. It is the only company in Egypt that is able to offer the full range of fixed line and retail telecommunications services and is the sole provider of wholesale telecommunications services.
Andrew Greenyer, VP International Marketing at Pitney Bowes Group 1 Software comments, “As well as the immediate print and postal efficiencies that come with convergent and online billing, the positive environmental impact of reduced paper wastage has been a driving force behind this project.
“The new technology will provide Telecom Egypt’s customers with greater choice when it comes to their billing preferences, an important factor in continuing to deliver high standards of customer service. For those high value customers, it also provides the company with additional opportunities to include targeted messages on customer communications.”
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About Telecom Egypt
Telecom Egypt, the incumbent telecommunications provider in Egypt, is also the largest provider of fixed-line services in the Middle East with more than 10.8 million customers as at the end of December 2006. Telecom Egypt is the only company in Egypt that is able to offer the full range of fixed line and retail telecommunications services and is the sole provider of wholesale telecommunications services. Telecom Egypt provides retail telecommunication services including access, local, long distance and international voice, Internet and data, and other services. The company also provides wholesale services including broadband capacity leasing to ISPs, and national and international interconnection services. Telecom Egypt currently participates in the mobile segment in Egypt by providing mobile interconnectivity through its current 44.79% holding in Vodafone Egypt, one of the two Egyptian mobile operators.
About Group 1 Software
Group 1 Software (www.g1.com) turns data into results, providing innovative software solutions that enable our clients to better understand and connect with their millions of customers, prospects, and partners. Group 1 Software helps over 3,000 organizations maximize the value of customer data to improve profitability, increase effectiveness, and strengthen customer relationships, through consolidating, cleansing and enriching corporate data, and generating personalized business documents for multi-channel delivery, customer care and efficient business processing. Our comprehensive Customer Communications Management (CCM) solutions span from database to delivery, adding value to every aspect of communication and allowing clients to integrate intelligence throughout their mailstream. As part of Pitney Bowes (NYSE: PBI), a $5.6 billion company, Group 1 Software’s solutions are utilized by leaders in the insurance, financial services/banking, GIS/mapping, government, mail services, retail, telecommunications, utility, and other industries, including Entergy, ING, L.L. Bean, MapQuest, Microsoft, Safeco Insurance, Wal-Mart and Wells Fargo.
