Customer service teams using TeamSupport, one of the industry’s best customer support software solutions, benefit from powerful new business intelligence capabilities
DALLAS (April 10, 2014)—TeamSupport.com, one of the leading B2B customer service software solutions, today released its all-new business intelligence platform, offering dramatically enhanced best-in-class reporting capabilities that take support metrics to a whole new level and allow support teams to gain deeper customer insights in real time.
A SaaS-based customer support suite built specifically for help desk customer service teams who deliver outward-facing support to customers, TeamSupport provides a holistic view of the customer, bringing visibility to everyone on the team and enabling full collaboration within an organization to solve underlying issues.
Some of TeamSupport’s all-new business intelligence enhancements include:
• Robust reporting capabilities. With an entirely new interface and dramatically improved capabilities, customer support teams can extract more data than ever before through filtering, report cloning, enhanced sorting and individual viewer functions.
• Calculation functions. A proprietary mathematical algorithm has been built into TeamSupport’s reporting tools, allowing customer service teams to run computations on various fields to produce useful reports for analysis by summary, chart or graph.
• Dashboard versatility. Customers can move the reports and graphs around on the dashboard, creating a view personal to the individual user. Customer support representatives can customize the dashboard to showcase the information and trends most relevant to them.
“As our recent industry awards demonstrate, TeamSupport is growing quickly into one of the top cloud-based help desk software solutions,” said Robert C. Johnson, TeamSupport’s CEO. “As our customers deliver increasingly more sophisticated support to their customers, TeamSupport seeks to provide more sophisticated business intelligence features to meet those needs. TeamSupport now offers our users what we believe is a truly best-in-class reporting system.”
Learn more about why TeamSupport is one of the best help desk software solutions and the trusted customer support software provider to prominent business clients worldwide by visiting www.TeamSupport.com.
About TeamSupport
TeamSupport, based in Dallas, Texas, is a Web-based help desk application specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many industry awards, including being honored among CRM Magazine’s elite list of 2014 Rising Stars representing the most innovative CRM software solutions.
