Leading provider of Customer Interaction Management prepared to take the industry by storm in 2007
London, UK—6th February, 2007—Talisma(r) Corporation (www.talisma.com), the market leader in Customer Interaction Management (CIM) solutions, today announced that it signed a company record 266 new customers in 2006, exceeding the new customer count of the previous five years combined. In addition to signing 63 new customers in the fourth quarter of 2006, Talisma has achieved nearly 100 percent revenue growth in the past two years.
The most recent companies to join Talisma’s rapidly expanding customer base include Acclaim Games, Act Soft Inc., Applied Voice and Speech Technology, Ellie Mae, Frost National Bank, Group NBT, Hilton Hotels, Lillian Vernon, National University, P&O Ferries, Vocera, and Whitepages.
In the fourth quarter of 2006, Talisma pre-announced the release of Talisma CIM 8.0, generally available early this year. The latest edition of the cutting-edge suite contains two new products, Talisma VoIP and Talisma Campaign, empowering organisations to proactively engage customers and prospects to further enhance their experience, improve service quality, and most importantly uncover new business opportunities. CIM 8.0 also includes numerous enhancements to Talisma Chat, Email, and Knowledgebase.
Talisma also released Talisma Answer, a powerful complementary product to Talisma Email that leverages innovative IBM technology to intelligently automate the creation and delivery of email responses.
Talisma Answer’s release coincided with it being awarded an SSPA Innovator Award for Technology Optimisation at the SSPA Services Leadership Conference.
“Last year was very successful for Talisma because of the growing demand for CIM, but it is only a precursor of what is to come,” said Dan Vetras, President & CEO of Talisma. “The success that we’ve seen is due in part to our commitment to work with and give our customers choice, which is why we provide our solutions as either a licensed or via Software as a Service (SaaS) offering. The upcoming release of Talisma CIM 8.0 is going to be the catalyst to keep this company at the forefront of an industry where many are attempting to address the overall customer experience. Even though we’ve just had the best year in our company’s history, we’re confident that 2007 will significantly exceed our previous accomplishments.”
Talisma Corporation is the leading provider of Customer Interaction Management (CIM) solutions that empower businesses to deliver an exceptional customer experience. Talisma’s proven products help customer service and support organisations to proactively and reactively engage in a continuous customer dialogue by integrating Web self-service, email response, live chat, VoIP, phone, and campaign management with comprehensive analytics and a system-wide knowledge base. Talisma has more than 800 customers globally including Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Comcast, Daimler-Chrysler, Dell, DHL, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, VeriChip Corporation, and the U.S. Department of State. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America.
For more information, visit www.talisma.com.
For further information, please contact:
+44 (0) 20 8339 4427