Top 10: Social Business

Top 10 most viewed posts published in the past year, for this category.

30+ Statistics Designed To Guide B2B Social Media Marketing Strategy in the New Year

It is that time in the year again. As we head toward the end of 2016, marketing budgets and planning for the new year will begin to take focus. While we realize that successful B2B marketing programs leverage a combination of investments, social media needs...

15 Best Twitter Accounts for Customers to Learn About Social Media Marketing

Social media was a new thing and an exciting medium long ago, which suddenly took the world by storm to such an extent that it became something that no one could afford to ignore. Social media is an effective medium for conversation and is...

5 tips to enhance customer support experience on social media

For businesses, social media is a platform which can boost sales, marketing, branding and customer support all at once, if done well, and if not done well, it can harm just as much. Did you know that just on Facebook, 5 new profiles are...

ROI of Social Customer Service: How to Calculate It and Create a Strong Business...

The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Why? If a customer doesn’t get the help she needs, she often will not remain...

5 Hot Social Media Strategies Boosting Sales for Retailers in 2016

Social media usage is continuing to grow at record paces, with 75% of all internet users now using social media. Just as quickly, the social media landscape is constantly being transformed as new social apps and platforms are introduced into the social sphere....

Pokemon Pandemonium: Lure Modules Luring Small Businesses Big Time

For businesses of all sizes, the grass is growing right under the feet of Pokemon GO. The biggest blockbuster game in the American history, which happened to garner an incredible fan following of 21 million daily active users in the first week of the...

A Review of Social Media in The Banking Sector

The Role for Social Media in Banking Industry What purpose does social media serve and how can it contribute to the business of banks? Despite the corporate presence of social media for more than 6 years, there remains uncertainty about how best to use the...

Here’s What’s New In Social Media Customer Service

That's apparent when reading the latest Customer Experience Benchmark report from Execs In The Know and COPC, Inc. This report is the 2015 Corporate Edition and was published in 2015.I previously analyzed their 2013 report and their 2014 report and came to the same conclusion...

2016 Social Media Trends Businesses Should Look For

Shifts in the world of technology happen at a blistering pace. The same is doubly true for the world of social media. Only a decade ago, social media was taking its first steps into the mainstream. Now, it is a true juggernaut, one which...

Ten Ways Salespeople Can Crush Social Selling

Social selling techniques and activities will help you drastically improve and warm up connections, emails, LinkedIn InMails, Twitter DMs, videos, and phone calls. Try these 10 strategies and see your results improve: 1. Build your personal brand and optimize your digital profiles on major social...

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