New offering combining service and technology to enable clients to develop a customer journey and manage all improvements for $28,000.
HACKENSACK, N.J., Feb. 18, 2015 /PRNewswire/ — Strativity Group Inc., is pleased to announce the launch of the Exceptional Journey Network, a new customer journey management program that will provide organizations with the knowledge, tools and ongoing support they need to create and maintain a customer centric transformation.
The Exceptional Journey Network, available to clients for $28,000, includes:
• One-day journey mapping session
• Customer journey map
• One annual license to manage and adapt the map powered by Touchpoint Dashboard, including a new, proprietary system CX Journey Management, available only to Exceptional Journey Network members, that will enable users to assign tasks and manage progress
• 4 webcasts exclusive to Exceptional Journey members
• 5 hours of personalized training and support
*Enterprise licenses are available
The program was designed for customer experience practitioners seeking the benefits of world class experience while maintaining the power to manage their transformation in-house. It combines best of breed expertise from Strativity Group with a technology tool to manage and improve the experience and ongoing support.
“Today’s Journey mapping is taking a huge step forward. It is no longer a static image or a set of Post-it® notes on the wall,” says Strativity Group’s CEO and founder Lior Arussy. He adds, “With CX Journey Management practitioners will be able to assign, track and manage the customer experience improvements required and therefore will make the customer experience map an organization-wide living document.”
“Strativity is a thought leader in this customer experience strategy space, and their clients will certainly benefit from this exciting program,” said Bryan Surface, executive vice president of Touchpoint Dashboard. “We’re thrilled that Strativity has chosen the Touchpoint Dashboard platform to power the Exceptional Journey Network. Mapping the customer journey is an important first step in any customer experience transformation, and our platform not only simplifies and automates the journey mapping process but also facilitates collaboration across the organization.”
The Exceptional Journey customer journey management program will provide exclusive content to clients, including workshops, training, and ongoing thought leadership. For more information contact [email protected]
About Strativity Group Inc. Passion, Expertise and Execution
The people at Strativity are united by passion and guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers. With experience at leading organizations such as American Express, Bain, Deloitte, Ipsos, IRI, Bulgari, and HP, Strativity brings world-class experience combined with a focus on measurable results.
We measure success by a single word: Execution.
Strativity has had the privilege of working with exceptional brands such as Mercedes-Benz, MasterCard, Royal Caribbean Cruise Line, Walmart, New York Times, FedEx, Clinton Foundation, American Management Association, SAP, Wyeth, Honeywell and Johnson & Johnson.
With over 160 completed projects in 21 countries impacting over 250 million customers and 400,000 employees, Strativity is ready to face your challenge.
About Touchpoint Dashboard
Touchpoint Dashboard is a leading provider of customer journey and touchpoint mapping software. The company’s feature product, Touchpoint Dashboard, is the world’s first web-based SaaS application of its kind designed to give companies the ability to easily create insightful and action-oriented customer journey maps to support their customer experience initiatives and improve business performance. For more information, visit TouchpointDashboard.com.
