Well, this blogpost from my esteemed colleague Mike Boysen at Customer Think reminds me that social networks are just entering their adolescent years.
Not sure what they are going to become, and still shaking off the idea that the world is the world where parents were always right.
Paul Greenberg reminded me of this when he wrote FACEBOOK #FAIL about his experience in recovering after his FB account had been hacked. And it was Paul who got me into FB in the first place …. http://ow.ly/16sg7X
So is there an Abe Lincoln quote for this?
“Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing. ” A. Lincoln
What is happening to the reputation of Facebook when things like this keep happening?
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are winning – able to clearly show business value. Join us to explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
The MaritzCX Experience Forum is a complimentary one-day event in New York. It is designed to deliver best practices, insights from thought leaders, and inspiring idea exchanges for customer, employee, and patient experience experts. Register today for this free event and prepare to be INSPIRED. See you in New York.