In a recent post by Sandeep Raut, he writes about the role of chatbots in digital transformation.
Chatbots are built to mimic human interaction, making them seem like an actual individual existing digitally. It could live in any major chat product (Facebook Messenger, Slack, Telegram, Text Messages, etc.), powered by basic rules engine or NLP and AI.
And closes his post with this: “Going forward people will not be able to tell the difference between human and machine.”
Here’s my question: Should chatbots pretend to be human?
In other words, even if chatbots are so good they are indistinguishable from a person, should companies make it clear that users are communicating with technology?
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