Coaching System Immediately Improves Performance Of Sales and Customer Service Professionals
Mequon, WI, January 9th, 2006—- Sales Progress LLC announces the availability of its updated Sales Progress Coaching System. This software will provide resources for sales/customer service staff to advance their knowledge; enable managers to improve employee performance and also allow the director to oversee that their managers are “coaching” their staff effectively.
Tim Hagen, President of Sales Progress LLC states, “We have added so many features, functionality, and benefits that our customers, both independent consultants and businesses are blown away by this program.”
The system comes with two primary functions. First, the system teaches a specific coaching methodology that comes with software to helps monitor employee development. One feature is a scoring application where a manager can create custom scoring tools that help define both graphically and statistically where an employee needs additional coaching. If the manager does not know what to do, they are provided a helpful tool called The Coach’s Corner where they can search over 250 coaching activities to address specifically what that employee is challenged with.
Second, there are learning tools for staff such as podcasts, over 25 web-based courses, and quick audio help files for various topics (getting past gatekeeper, closing ideas, etc.). In addition, both managers and staff are provided “Help Tickets” where they can ask for help online within the system and Sales Progress will provide custom feedback in the form of coaching or sales advice.
Billy Friess, Manager of Season Ticket Sales at the Milwaukee Brewers stated, “The Sales Progress Coaching System has been instrumental in addressing our staff’s main challenge areas. The resources available for staff as well as the tracking mechanisms for management are key to running a good sales organization. I would highly recommend others look at implementing a system such as this.”
Sales Progress LLC is a sales consulting and development firm that has worked with a variety of organizations including The Milwaukee Brewers, Bombardier Evinrude, and Dairyland Seed. The firm, having been in business for over 12 years, specializes in performance improvement programs designed to increase the bottom line. Tim Hagen, President of Sales Progress, has been doing sales consulting for over 15 years and has been instrumental in increasing sales for organizations in a variety of industries. Hagen has been published by the Small Business Times and has given numerous guest talks for the American Marketing Association.