Most Viewed Articles Posted in Past 30 Days

Use tabs to select Top 10 lists of popular content posted within last 30 days, or for the past year (*). You can also view our most active content, highest rated content, or all content by date.

TitleDateAuthorViewsCommentsFeatured
CrowdService: A Clear and Present ROI for Social CRM2009-06-26Bob Thompson133610Social Business
What is Sales 2.0?2009-06-05Barry Trailer13300100% Club
CBM News: NetSuite, NetBooks, Michael Jackson and Social Media in CRM2009-06-26David Sims9151Tool Time
Is "Call on the CXO" a Winning Strategy for Salespeople?2009-06-19Andrew Rudin8820100% Club
The New Social Selling: Leveraging Social Networks to Increase Revenue and Build Your Brand2009-06-12Mike Pilcher8090100% Club
CBM News: Is Affordable ROI for Speech Analytics Finally Here?2009-06-04David Sims6560Tool Time
What Can Business Learn from Nonprofit Organizations about Inspiring Customers?2009-06-05Terry Barber6550Branded
CBM News: CRM Buzzword Born, Tony Soprano As Call Center Agent2009-06-12David Sims6050Tool Time
CBM News: "Ultimate" Customer Service Integration: IBM, Microsoft, Federal Reserve, Vatican...2009-06-19David Sims5190Tool Time
Customer Experience Improvement Through a "Learning Relationship"2009-06-26Jeff Gilleland3750Moment of Truth

MarketPlace

Customer Service as a Differentiator: The Road to Excellence at Overstock.com

Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story.

New Research Report: Customer Experience Maturity Monitor

Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here.

Selling the "New Consumer" with Smart Conversations, Not Blind Automation

Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge.

Four Strategies to Shift Your Support Center from Surviving to Thriving

With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent.

TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers

[August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle.

Global Customer Experience Management Certification Program

[Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.