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Part 3: Leveraging Mobile Data & Analytics for Omnichannel Experiences

Amanda Wilson | May 16, 2017 51 views No Comments

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In this blog series, I’ll uncover the power of personalized omnichannel experiences. Due to its expansive subject matter, I’ve broken it down into three parts. I already went over part 2, how offering tailored mobile app content is crucial in your omnichannel success.  For part 3, I’ll explain how to leveraging mobile data & analytics that supports exceptional omnichannel experiences.  If businesses wish to succeed in the mobile revolution, they must manage and measure mobile data with the right metrics and processes.

Mobile data is a topic so big, it deserves its own category. Because of the wealth of information and different techniques to leverage data, I cannot cover all of it in one blog post. Therefore, I’ll introduce the highlights of mobile data you need to know about in this blog post. Then, I’ll conclude the post with a tip to help you leverage the data you already have.

The Problem with Mobile Data

Your mobile data is scattered. It’s siloed. Or maybe you don’t know how to connect the dots in the omnichannel customer journey. Resolving these issues starts by choosing the right metrics to measure. Then the next step is implementing the right mobile analytics platform and using the right techniques to leverage your data. Let’s get started!

A Few Metrics You Need to Measure:

Persona Metrics:

  1. Location they registered (geographic town, city, country, etc.)
  2. Gender
  3. Device type/operating system

App Metrics:

  1. Online behavior (opens, last online, uninstall/deletion rate, specific screens opened, duration time spent via in-app beacons)
  2. Asset behavior (#views, opens, redeemed, expired)

Proximity Marketing (Location-based) Metrics:

  1. Which store your customer visited? When, how often and how long they stayed? Did they dwell in front of a certain shelf?
  2. Did the end-user pass a beacon range?
  3. Did your customer pass a geo-fenced range?
  4. Do they visit a competitor store more often?

Omnichannel Data:

  1. Loyalty data
  2. Web profile information (web content management)
  3. Point of Sale (POS) like commercial data, products purchased

Basic Attributes:

  1. How many times your customer visits your store
  2. If your customer prefers chocolate ice cream over vanilla
  3. If your customer has children or not
  4. If your customer likes to shop on weekends or after 6 pm on weekdays
  5. Any other open-ended profile question you can ask via survey, push, registration onboarding, etc.

If you’d like further definitions about these metrics, I encourage you to download our Advanced Analytics sheet.

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Republished with author's permission from original post.


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