Editor's Picks
Thought Leadership Articles
The Fine Art of Experience Pruning… Because Sometimes Less is More
From 1914 to 1925 the best-selling vehicle in the world only came in one color: black. Color was not the only constraint; when the...
Finding Subscription Success: Three Strategies for Grocers and Omnichannel Retailers
Can a retailer's loyalty program drive customer loyalty and become a source of revenue? Some retailers and grocers are already leveraging the idea of...
GenAI as a Catalyst for Workforce Enhancement: 10 People Strategy Considerations
We are amid a GenAI revolution. GenAI burst into our personal and professional lives so abruptly in 2022 that many companies are still playing...
GenAI Language Models: Scope and Typical Use Cases
After writing a good number of times about how to responsibly use AI, especially generative AI and how to find the first use cases...
Think Tank Discussions
8 Signs That Your Team or Company May Not be a Customer First Team
While your slogans, support site, and company all promote customer first, here are eight signs that this may not be the truth.
Pega Infinity ’24 Helps Enterprises Harness Powerful GenAI Solutions to Achieve Self-Optimization
New capabilities enable businesses to leverage practical AI tools to achieve transformative outcomes