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Thought Leadership Articles

How to tune your customer service to run like a Porsche

Consider the Porsche. Sleek and beautiful, you know it’s a great car the minute you see one. Yet the real beauty lies in what’s...

7 Ways Marketing Can Boost Your CX Performance

Everybody is talking about customer experience (CX), but like many other hot industry terms, it can mean different things to different people. I like...

Discovering Game-Changing Possibilities With Design Thinking

The way enterprises approach the challenge of providing exceptional customer experience has shifted with the technology-fueled breakthroughs in cloud computing, Big Data and analytics,...

What does “Customer Experience” really mean? Text analytics sheds some light

Experts don't have the final say on what becomes a common meaning of a word or term. What does "customer experience" really mean, based on analyzing 20,000+ CX posts on CustomerThink?

Think Tank Discussions

What does “Customer Experience” really mean? Text analytics sheds some light

Experts don't have the final say on what becomes a common meaning of a word or term. What does "customer experience" really mean, based on analyzing 20,000+ CX posts on CustomerThink?

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