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Thought Leadership Articles

Discovering Game-Changing Possibilities With Design Thinking

The way enterprises approach the challenge of providing exceptional customer experience has shifted with the technology-fueled breakthroughs in cloud computing, Big Data and analytics,...

What does “Customer Experience” really mean? Text analytics sheds some light

Experts don't have the final say on what becomes a common meaning of a word or term. What does "customer experience" really mean, based on analyzing 20,000+ CX posts on CustomerThink?

Your CX Is Stuck, Now What? 7 Tips to Get Moving in the Right...

2018 has been declared as a year of reckoning by Forrester. At the top of Forrester’s 2018 prediction is the claim that Customer Experience...

A CX No-No: Cross-Culture NPS Comparisons

I was prepared for the worst. It was a short domestic flight in France so I thought I would gamble on EasyJet. I had some experience...

Think Tank Discussions

What does “Customer Experience” really mean? Text analytics sheds some light

Experts don't have the final say on what becomes a common meaning of a word or term. What does "customer experience" really mean, based on analyzing 20,000+ CX posts on CustomerThink?

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