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Thought Leadership Articles

Citizen Engagement: Crowdsensing is the Next Generation of Crowdsourcing

Citizen engagement is always a top priority for governments, and the high level of citizen engagement is considered as an indicator of being a...

How to Improve Customer Experience and Slash Operating Costs Using Robotic Process Automation

By Bill Price, Partner Antuit & President Driva Solutionsand Scott Tweedy, VP Driva Solutions As business leaders we are all aware that “digital is changing...

B2B Ecommerce Success: 3 Steps to Learn from B2C Merchants

Once considered unrealistic for B2B, ecommerce has picked up steam amongst B2B retailers and is quickly becoming a driving force within the industry. According...

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

Not long ago I saw a demo of a cool product for gathering customer feedback called Stella Connect. They have a fun angle on...

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