“Must Read” BW Customer Service Article

0
59

Share on LinkedIn

Okay, nothing is ever “must read.” But last week’s Business Week includes a top rate article titled, “When Service Means Survival,” that a whole lotta management types should not just read but take to heart. Interestingly, the top 25 service companies named seiously overlapped the list from research Bob Thompson, David Mangen and I conducted a few years back.

Here’s ther Article post:

http://www.businessweek.com/magazine/content/09_09/b4121026559235.htm?chan=magazine+channel_in+depth

ADD YOUR COMMENT

Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here