Integrates with Lync to Deliver Unified Customer Communications for Contact
Centers
SUNNYVALE, Calif. and NEW ORLEANS, March 19, 2013 (Convergence 2013) – Moxie
Software™, Inc., the leading provider of customer-centric enterprise social
software, today announced that it is enhancing its partnership with
Microsoft Corp. by integrating Microsoft’s Lync with Spaces by Moxie. The
integrated solution will be available on April 1, 2013.
Sales and service contact centers will now be able to manage Lync phone
calls through Moxie Software’s unified agent desktop. Also, contact center
professionals benefit from Moxie Software’s knowledge base and multi-channel
solutions, including email, chat, self-service , cobrowse and social media.
The Lync platform gives agents the ability to collaborate in real-time and
Lync’s future integration with Skype will allow for broader customer access
to multi-channel contact centers.
Customer Benefits:
Spaces by Moxie with Lync integration enables enterprises to provide highly
personalized customer experiences. The solution allows companies to:
• Leverage, for the first time, Lync telephony in a multi-channel contact
center;
• Route Lync calls intelligently, using Interactive Voice
Response (IVR) data, to the right agent for superior customer experiences;
and,
• Integrate with Microsoft Dynamics CRM as the system of record and single
source of truth.
In November 2012, Moxie Software announced a partnership with Microsoft to
pursue a joint, go-to-market strategy offering Spaces by Moxie™ within
Microsoft Dynamics CRM.
More details can be found here.
Comments about the news:
“The partnership between Moxie Software and Microsoft delivers an unbeatable
solution for managing all customer interactions in sales and service contact
centers worldwide,” said Tom Kelly, president and CEO of Moxie Software. “We
are committed to develop the next generation of customer communication
applications that allow enterprises to quickly source and deliver the right
answers to their customers.”
“It’s really exciting that businesses can now leverage the power of
Microsoft Dynamics CRM and Lync together with Moxie Software’s leading
omni-channel and knowledge management capabilities,” said Fred Studer,
general manager for Microsoft Dynamics CRM. “This is not only a winning
combination, but also a cost effective solution that will provide
enterprises of all sizes greater ability to connect with their customers and
collaborate in real-time to meet critical business goals.”
“By deploying Moxie Software with Lync integration, we have gained access to
a unified solution to better address customers’ issues,” said Martine
Koehler Andersen, director and founder at Spitze & Co, Scandinavia’s most
specialized customer service consultancy group. “The combined solution has
given us competitive advantage by making customer communications more
effective and efficient.”
About Moxie Software, Inc.
Moxie Software provides the only customer-centric enterprise social software
suite that enables companies and organizations to effectively connect
employees, customers and partners to engage in business, share knowledge and
collaborate. Spaces by Moxie is a comprehensive solution that powers more
than three billion social interactions per year for leading organizations in
consumer services, financial, healthcare, high-tech and media and
entertainment. Moxie Software’s customers are able to innovate faster,
improve operational efficiencies and provide superior customer experiences.
To learn more about Moxie Software, visit www.moxiesoft.com.
# # #
Moxie Software, Spaces and Spaces by Moxie are trademarks of Moxie Software,
Inc. All other company and product names mentioned are used only for
identification purposes and may be trademarks or registered trademarks of
their respective companies.
