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Service Excellence: Evolving from Digital-First to End-to-End Experiences resource Featured

Expectations for service and support continue to rise. Creating an experience to meet customer expectations includes digital service channels, but internal operations and processes must also support the delivery of a pleasing end-to-end service experience. Customer service and support executives discuss real-world results and reveal best practices for success.

CXTech Innovate! Technologies to Win in the Customer Experience Age resource Featured

Only 25% of Customer Experience (CX) initiatives are "winning" -- able to show business value or gain a competitive edge. Technology can play a key role in helping CX leaders deliver an experience that sets the brand apart. Learn how CXTech innovations can drive Customer Experience success.

Escape From Chatbot Hell: Using AI to Improve Service While Cutting Costs resource Featured

Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.

CX Evolution: How H&R Block Boosted Service Quality with a New Client Feedback Strategy resource

How do you keep your employees focused on continually improving the service they provide to each and every client? Learn how H&R Block made changes to get more targeted feedback, along with implementing new ways to accelerate and increase feedback response.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book Featured

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging book

Special Pre-Order Incentive. Enter coupon code VIP to be one of the first to receive The Airbnb Way after the publication date of October 11, 2019. Get an autographed copy, invite to an exclusive webinar hosted by Joseph, and free US shipping at a discounted rate!

Contact Center Philippines solution

Award-winning omnichannel contact center outsourcing provider in Manila, Philippines. Specialization in CX and back-office solutions for high-growth startups and mid-market enterprises.

Outsource Customer Care Support Services | Customer Service Outsourcing - 31west solution

Outsource Customer Service for guaranteed cost reduction & faster growth. No contracts. Custom plans to suit your business. 24/7 Support. Call now 877-262-5030.

Hire node.js developers solution

A leading Node.JS development company in India. Hire node.js developers from MetaDesign Solutions for best node.js development services. When you Hire Node.JS Developers from MetaDesign Solutions, you’re guaranteed a high quality, timely delivery, as we’ll leverage our experience as a Node.JS Development company India to ensure your complete satisfaction.

Research Based Development Where Quality is Measured solution

Vyrazu Labs, a product engineering and software development organisation been involved in developing bespoke software solutions for clients across the globe. Our mission is to develop cutting edge solutions in niche areas which use the latest in technology.

Leading Software Development Company other

Metadesign Solutions is the leading Software Development Company which deals into IT Services like Web, Mobile, Game Development, IoT, Chatbot, DevOps etc. We are an offshore software development ISO 9001:2015 Certified company having a closely knitted team of 300+ multi-talented software professionals offering development services all over the world.

Optimum Technical Labs LLP | Mobile Apps & Alexa Skills Development firm solution

We are team of professionals dedicated in highly optimized Mobile apps, websites, Alexa skills development. The only objective is to provide Great quality service because we deeply understand and respect expectations of client. We can discuss about app you want and can decide best possible way to develop it perfectly.

HAILOS: Competing on AI in the Post-Google Era book

Step-by-step implementation roadmap for monetizing investments in strategic AI via increased revenue productivity, higher customer loyalty and operational efficiencies that were previously unattainable. Detailed solution for finally realizing the promise of AI, big data, blockchain and robotics process automation through the groundbreaking integration potential of KEY HAILOs. By Dennison DeGregor

21st Century Digital Marketing Agency solution

PromotionHours is a 21st Century Digital Marketing Agency based at Pink City Jaipur, India. We provide 360° Online Marketing Services to Startups, Entrepreneurs, Companies and Brands in gaining high traffic and generating ROI via Digital Marketing, SEO, SMO, Branding, and Advertising through digital channels.

Join the Action-Oriented Events in ClearAction Value Exchange event

[07/26/2019] Join real-time action-planning weekly events! Examples: Customer Honeymoon: Onboard for Long-Term Bliss, Crafting Cross-Functional Collaboration, Time Hacks: Getting More Done Daily, Trust Dynamics: Keys to Cooperation, Customer Communications Governance, and much more. Webcast Conversations, Community Calls, Roundtables, and lots of templates to up-level your team's strategic impact and career enjoyment.

Customer-Centric Marketing Management event

[09/09/2019] 7 Monday evenings in Santa Clara, California: Go beyond CRM, database marketing, demand gen, digital marketing, and analytics to elevate Marketing's contributions to your CEO's objectives and customer experience excellence. Drive marketing performance by instilling accountability, alignment, and organizational agility skills across all marketing functions. Taught by Lynn Hunsaker.

CCXP Course: Up-Level Your Customer Experience Expertise in 2 Days in Sunnyvale, California event

[08/21/2019] Learn Customer Experience Management in this comprehensive, live course covering 6 competencies: 1) Customer-Centric Culture, 2) Organizational Adoption & Accountability, 3) Voice of the Customer & Insights, 4) Design, Improvement & Innovation, 5) Metrics & ROI, 6) Customer Experience Strategy. Taught by CXPA Authorized Resource & Training Provider Lynn Hunsaker.

CCXP Webinar Customer Experience Course event

[07/21/2019] Learn Customer Experience Management in this comprehensive, live course covering 6 competencies: 1) Customer-Centric Culture, 2) Organizational Adoption & Accountability, 3) Voice of the Customer & Insights, 4) Design, Improvement & Innovation, 5) Metrics & ROI, 6) Customer Experience Strategy. Taught by CXPA Authorized Resource & Training Provider Lynn Hunsaker.

Helpdesk ticketing app for best customer experience solution

Jitbit Helpdesk is a complete solution for customer support teams, that includes a ticketing system, live chat, knowledge base, self-service portal and email integration.

Get actionable insights from all your customer interactions solution

At Summatti, we know how important customer satisfaction & employee engagement is to you. Hence, we help you take that to the next level with AI & Machine Learning. With Summatti, you get actionable insights from all customer engagements to improve customer experience, increase employee efficiency & grow your business.

A new generation of VoIP and Cloud PBX for business solution

Business Phone system without heavy hardware and wiring. Zadarma offers VoIP, Cloud PBX, website widgets, integration with top CRM systems and much more. Establish your local or international presence with virtual phone numbers from 90 countries around the world starting from just $2 a month.

Hire Ruby on Rails Developers solution

Hire ruby on rails developers for quality driven web development services, from a top-notch ruby on rails Development Company. We ensure that your website stays invincible in the global market with power-pact ruby on rails development services. Our dedicated rails developers help you transform your idea into reality.

Do you have an accurate view of the customer experience? Let's find out. solution

Interaction Metrics gives you objective facts, metrics, and insights. You’ll see your missed opportunities with customers, you’ll know how you score, and you’ll know how to improve! Listening methods include: customer satisfaction surveys, verbatim analysis, customer service evaluations, and more. Get the benefit of customization without the high cost.

Get Custom Mobile App Development Services solution

9series is renowned as the best custom mobile app development company around the globe. Our expert team of android & iOS app development ensure to build apps that are highly impactful, robust and scalable. We work with the latest tools & technology for development.

World's 1st CX Certification in Milan on Nov 18-19. Early bird expires by Oct 6 event

[09/23/2019] Global CEM has run the world's 1st and the longest-standing customer experience certification program 62 times in 19 international cities and certified CX professionals across six continents. Milan CX certification workshop will be conducted by Dr. Brownell O'Connor on Nov 18-19, 2019. Early bird expires by Oct 6.