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CXTech Innovate! Technologies to Win in the Customer Experience Age event Featured

[04/25/2019] Only 25% of Customer Experience (CX) initiatives are "winning" -- able to show business value or gain a competitive edge. Technology can play a key role in helping CX leaders deliver an experience that sets the brand apart. Learn how CXTech innovations can drive Customer Experience success.

Escape From Chatbot Hell: Using AI to Improve Service While Cutting Costs resource Featured

Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.

CX Evolution: How H&R Block Boosted Service Quality with a New Client Feedback Strategy resource Featured

How do you keep your employees focused on continually improving the service they provide to each and every client? Learn how H&R Block made changes to get more targeted feedback, along with implementing new ways to accelerate and increase feedback response.

2nd Global Conference on Creating Value at New York Fordham University, May 14-15 2019 event Featured

[05/14/2019] You are invited to attend, meet, mingle with, listen to and submit papers to the world’s leaders in Creating Value for customers, employees, partners, society and Government. Learn new and better ways to create Customer Value and experience.
Rub shoulders with Philip Kotler, Irene Ng, Russ Klein (AMA) and others.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book Featured

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

White paper: Six important steps for a successful customer communications transformation resource

Learn how six simple steps can help you overcome your compliance and legacy systems challenges, resulting in better customer communications and a connected, personalized customer experience.

Customer Escalation Management Handbook resource

The 35 page, downloadable Customer Escalation Handbook will help you prevent and manage complaints and customer escalations. Also, to achieve the best outcomes for customers, employees and your business. Written by a B2B Support Leader for Support Leaders worldwide. Reduce supervisor calls. Improve employee engagement.

Indian IT outsourcing company| offshore software development services solution

We’re an Indian software development company focused on just one thing - offshore software development services. 14+ years in business & 450+ developers strong, we have worked with startups, software product development companies, digital agencies, and enterprises to help simplify their IT outsourcing experience and reduce costs/time-to-market.

Fluid UI - Create Web and Mobile Prototypes in Minutes solution

Fluid UI is a smart collaborative prototyping tool. Designer, developer, product owner or product visionary? If you want to build a successful product, you need to start by successfully communicating your vision. Start with a free account and unlock your creativity.

An Award Winning Mobile App Development Company solution

Techtic Solutions Inc. is NYC's award winning Digital Agency that focuses on mobility solutions and software development services worldwide. We offer advanced mobile apps development services and scalable web development solutions for startups, small businesses and enterprises with a proven record of successfully serving 500+ happy clients from 23+ countries.

Biometric User Testing for Refining eCommerce solution

If your business relies on the success and sales of your eCommerce website, it's time to stop the guessing and start with the refining. We test your users in our Biometric Lab, and give you real insights to optimise and convert more sales. Simple.

Free Webinar: Value Creation for Technology People, 4pm Central European Time event

[04/25/2019] We work very hard to provide value to our customers, our employees, our partners and suppliers and obviously to our shareholders. WE ALSO HAVE TO CREATE VALUE FOR OURSELVES. How do technology people add value to themselves and their companies to become successful?

2019 Content Marketing Benchmark Report for E-Commerce Brands resource

Every good e-commerce blogging strategy is shaped by customer needs and behaviors—but without data, it's hard to know what works and what doesn't. Matcha analyzed how 9 million readers engaged with 10K blog articles and 5K ad campaigns in 2018. This report breaks down the findings.

Top Web App Development Company In India solution

At PixelCrayons, you expect nothing less than perfect! While providing web development services, we add features based on virtual reality, augmented reality, chatbot etc. so that you stay ahead from the competition. Also, get free technology consultancy services so that you get the best solution as per your needs.

The rise of the design democracy resource

In two decades, the digital world has transformed the way brands present themselves—and the bar for quality design is getting higher all the time. How can brands stay competitive in today's design-centric world? Explore the rise of the design democracy, then learn how you can ride it to the top.

Helpdesk app for best customer experience solution

Jitbit Helpdesk is a complete solution for customer support teams, that includes a ticketing system, live chat, knowledge base, self-service portal and email integration.

Top IT Consulting & Outsourcing, Software Development, Web & Mobile App Development Company solution

We are an award-winning Digital Consulting & Engineering Firm offering end-to-end solutions to Enterprises, ISVs, Digital Agencies, Startups. PixelCrayons is a team of over 450+ staff members working full time with over 4+ years of average man years experience on board and a cumulative experience worth over 11,500 man years

Commusoft - Job Management Software for Field Service Companies solution

Commusoft is a cloud-based all-in-one software that allows field service businesses to manage their operations from any location. Our job management software is designed to improve business efficiency and customer experience by updating admins on the progress of each job, tracking technicians & inventory, as well as customers and feedback.

Business messaging improves the customer experience and engagement solution

Improve customer experience and engagement, reduce costs and optimize operations with business messaging. Quiq enables customers to engage over sms/texting, web chat, social media, or within your own app. Manage every conversation on a single agent desktop with advanced features that boost productivity. Seamless integration with your CRM.

Last Call: World's 1st Customer Experience Certification 62nd workshop in Amsterdam on May 13-14 event

[05/13/2019] Global CEM has run the World's 1st Customer Experience Certification workshop 61 times in 19 global cities and certified customer experience professionals from 69 countries across six continents. The 62nd workshop will be held in Amsterdam on May 13-14. Last Call!

"Advice from a Call Center Geek" Call Center Operations Book book

"Advice From a Call Center Geek" takes a look at a new way of running today's high-end contact center. Tom Laird, the CEO of award-winning Expivia Interaction Marketing, a 600 seat USA call center, guides you through the process of developing a world-class operation.

I help business leaders cultivate their Emotional Intelligence to improve results through collaboration & engagement solution

By improving your emotional intelligence, increasing self-awareness, and cultivating psychological safety amongst your team, you increases everyone's confidence. This allows for contribution and reduces anxieties which fuels collaboration. This poises you as a capable leader and powerful resource in any organization. Start with a complimentary conversation, click headline to start.

Get a Free Pass to the World's Largest Virtual Contact Center Summit event

[05/19/2019] Over 35+ speakers and 100+ use-today tools. Contact Center Experts teach you how to Hire, Develop, and Retain high-performing agents. No concurrent session quandary and never miss a session. Get it all from the comfort of your own office and avoid the travel and time away.

Data and Analytics Solutions to Empower Organizations Outperform Competition solution

Established in 1992, Hi-Tech BPO is a leading provider of data and analytics solutions along with text mining and sentiment analysis, assists small-to-large enterprises to track, analyze, and share information critical to staying competitive; and respond to conversations about their brand and industry.

Wizaly is an Algorithmic Multichannel Attribution Platform solution

With its advanced proprietary tracking and powerful big data infrastructure, Wizaly calculates the true value of each interaction. We help customers improve the ROI of their On & Offline media spend by up to 30%.