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Service Excellence: Evolving from Digital-First to End-to-End Experiences resource Featured

Expectations for service and support continue to rise. Creating an experience to meet customer expectations includes digital service channels, but internal operations and processes must also support the delivery of a pleasing end-to-end service experience. Customer service and support executives discuss real-world results and reveal best practices for success.

CXTech Innovate! Technologies to Win in the Customer Experience Age resource Featured

Only 25% of Customer Experience (CX) initiatives are "winning" -- able to show business value or gain a competitive edge. Technology can play a key role in helping CX leaders deliver an experience that sets the brand apart. Learn how CXTech innovations can drive Customer Experience success.

Escape From Chatbot Hell: Using AI to Improve Service While Cutting Costs resource Featured

Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.

CX Evolution: How H&R Block Boosted Service Quality with a New Client Feedback Strategy resource

How do you keep your employees focused on continually improving the service they provide to each and every client? Learn how H&R Block made changes to get more targeted feedback, along with implementing new ways to accelerate and increase feedback response.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book Featured

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

21st Century Digital Marketing Agency solution

PromotionHours is a 21st Century Digital Marketing Agency based at Pink City Jaipur, India. We provide 360° Online Marketing Services to Startups, Entrepreneurs, Companies and Brands in gaining high traffic and generating ROI via Digital Marketing, SEO, SMO, Branding, and Advertising through digital channels.

Join the Action-Oriented Events in ClearAction Value Exchange event

[07/12/2019] Join real-time action-planning weekly events! Examples: Customer Honeymoon: Onboard for Long-Term Bliss, Crafting Cross-Functional Collaboration, Time Hacks: Getting More Done Daily, Trust Dynamics: Keys to Cooperation, Customer Communications Governance, and much more. Webcast Conversations, Community Calls, Roundtables, and lots of templates to up-level your team's strategic impact and career enjoyment.

Customer-Centric Marketing Management event

[09/09/2019] 7 Monday evenings in Santa Clara, California: Go beyond CRM, database marketing, demand gen, digital marketing, and analytics to elevate Marketing's contributions to your CEO's objectives and customer experience excellence. Drive marketing performance by instilling accountability, alignment, and organizational agility skills across all marketing functions. Taught by Lynn Hunsaker.

CCXP Course: Up-Level Your Customer Experience Expertise in 2 Days in Sunnyvale, California event

[08/21/2019] Learn Customer Experience Management in this comprehensive, live course covering 6 competencies:
1) Customer-Centric Culture,
2) Organizational Adoption & Accountability,
3) Voice of the Customer & Insights,
4) Design, Improvement & Innovation,
5) Metrics & ROI,
6) Customer Experience Strategy.
Taught by CXPA Authorized Resource & Training Provider Lynn Hunsaker.

CCXP Webinar Customer Experience Course event

[07/21/2019] Learn Customer Experience Management in this comprehensive, live course covering 6 competencies:
1) Customer-Centric Culture,
2) Organizational Adoption & Accountability,
3) Voice of the Customer & Insights,
4) Design, Improvement & Innovation,
5) Metrics & ROI,
6) Customer Experience Strategy.
Taught by CXPA Authorized Resource & Training Provider Lynn Hunsaker.

Helpdesk ticketing app for best customer experience solution

Jitbit Helpdesk is a complete solution for customer support teams, that includes a ticketing system, live chat, knowledge base, self-service portal and email integration.

Get actionable insights from all your customer interactions solution

At Summatti, we know how important customer satisfaction & employee engagement is to you. Hence, we help you take that to the next level with AI & Machine Learning. With Summatti, you get actionable insights from all customer engagements to improve customer experience, increase employee efficiency & grow your business.

A new generation of VoIP and Cloud PBX for business solution

Business Phone system without heavy hardware and wiring. Zadarma offers VoIP, Cloud PBX, website widgets, integration with top CRM systems and much more. Establish your local or international presence with virtual phone numbers from 90 countries around the world starting from just $2 a month.

Hire Ruby on Rails Developers solution

Hire ruby on rails developers for quality driven web development services, from a top-notch ruby on rails Development Company. We ensure that your website stays invincible in the global market with power-pact ruby on rails development services. Our dedicated rails developers help you transform your idea into reality.

Do you have an accurate view of the customer experience? Let's find out. solution

Interaction Metrics gives you objective facts, metrics, and insights. You’ll see your missed opportunities with customers, you’ll know how you score, and you’ll know how to improve! Listening methods include: customer satisfaction surveys, verbatim analysis, customer service evaluations, and more. Get the benefit of customization without the high cost.

Get Custom Mobile App Development Services solution

9series is renowned as the best custom mobile app development company around the globe. Our expert team of android & iOS app development ensure to build apps that are highly impactful, robust and scalable. We work with the latest tools & technology for development.

World's 1st CX Certification in Frankfurt on Sep 23-24. Early bird expires by Aug 11 event

[09/23/2019] Global CEM has run the world's 1st and the longest-standing customer experience certification program 62 times in 19 international cities and certified CX professionals across six continents. Frankfurt CX certification workshop will be conducted by Dr. Brownell O'Connor on Sep 23-24, 2019. Early bird expires by Aug 11.

Enterprise Mobility Solutions solution

Dev Technosys provides top-notch enterprise mobility solutions to empower the organization with scalability and high security. We offer high-quality enterprise mobility services to multiple industry verticals. At Dev Technosys we are abreast with the latest technology and deliver the finished product next to the client’s imagination.

User-friendly help desk data migration tool solution

Help Desk Migration service is an online data migration tool. With its help, you can transfer your customer service data from one help desk to another. The Migration Wizard allows migrating tickets, contacts, agents, groups, companies along with notes, replies, custom fields, and knowledge base.

Customer Relationship Management Solutions for Businesses solution

We analyze & understand the needs of any business from a customer engagement perspective to create a managed CRM solution that can be easily integrated with other applications. We are assisting small, medium and large businesses to accomplish more with technology by providing with CRM customization, development, and integration.

Best Enterprise Mobility Solutions Providers in USA solution

With our new-gen technology solutions, we ensure you to have a speedy and enhanced business mobilization. With our enterprise app development solutions you get innovative solutions for your unique business models, that allows you to get much improved and personalized customer experience and multi-device connectivity on a collaborative productive workplace.

Virtual Force Inc. solution

Virtual Force applies the concept of Lean Startup methodology to help Enterprises transform their business. Our innovative and agile approach enables solving complex business challenges, experimenting with innovative ideas and rolling out reliable products at rapid speed. We create digital solutions in AI, IoT, ML, Blockchain, and more.

Software Testing Tool solution

Kualitee is a powerful could-based test management solution that supports both manual and automated testing. It offers a powerful dashboard, stress-free project management, requirement planning, test case management, defect management, automated testing, and mobile app test management.

Best Web Development Company in USA solution

Dev Technosys started back in 2010, is a perfect fusion of talent, endeavoring over 950+ successful Custom web development and Mobile application development projects.They are delivering extraordinary custom web design services, web development services, and website development services that can fit into the puzzled and complicated business operations.

Software Testing Company solution

Kualitatem is an agile, business-focused global technology consultant offering Independent Software Quality Assurance Testing and Information Security Auditing services. We are focused on leveraging emerging technologies for Innovation and Digital Transformation in diverse industry verticals, including banking, finance and capital markets, IT, digital media industry among others.