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★ Featured Listing
★ Webinar: Essential Building Blocks for a World-Class CX Program event
[11/19/2019] In this webinar, you will get practical, how-to advice from the person who built a successful CX program at one of the most customer-obsessed companies in the world. Learn how to staff your CX team, what customer feedback matters, and how to create accountability and affect change throughout the business.
★ Get Inspired at the Experience Management Event of the Year event
[12/11/2019] The MaritzCX Experience Forum is a complimentary one-day event in New York. It is designed to deliver best practices, insights from thought leaders, and inspiring idea exchanges for customer, employee, and patient experience experts. Register today for this free event and prepare to be INSPIRED. See you in New York.
★ Customer SuccessCon Berkeley 2019 event
[11/18/2019] Customer SuccessCon is a half-day professional conference for Customer Success executives and Senior Management/CxO’s that focuses on the challenge of increasing sustainable proven value for both customers and company. There are five events per year, each limited to no more than 100 attendees. For information, please visit www.CustomerSuccessCon.com.
★ How “Redefined Customer Loyalty Programs” Can Change the Way You Do Business resource
Customer loyalty programs are often equated with simple “earn/redeem” reward schemes, which cannot address “loyalty” in its entirety. Learn how to achieve customer experience excellence using “Redefined Customer Loyalty Programs” as a framework to enable your company to gain & utilize a deep data-driven understanding of your customers.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
A specialty provider of contact center services for companies On-The-GROW. We provide a full range of inbound and outbound contact center services in a 24/7 VIRTUAL environment. Our core service channels are voice, chat, mail, email, text, and social media for sales, customer support, back office, and technical support projects.
[12/09/2019] Experia Summit is a unique, one-of-a-kind virtual event where Experience Management thought leaders come together to share their most-impactful insights on the disciplines of customer experience, employee experience, product experience, brand experience, culture, and leadership.
Syncrasy Tech is a Global IT Solutions company with major competence on Pimcore Digital Experience Management Platform. We are a Pimcore Gold Partner with experienced development teams that has delivered multiple projects on the Pimcore ecosystem including PIM, DAM, CMS and E-commerce for businesses.
Narrative Economics event
[11/20/2019] This webinar will explore how narrative economics influences market researchers, as well as the role storytelling plays in research methodology. The presenter is Susan Fader, a qualitative researcher who uses qualitative engagement to help transform businesses and to get clients unstuck.
MattsenKumar LLC is a pioneer in offering Contact Center establishment and management services. Over the past 15 years, we have strived to establish some attributes which make MK a brand every client remembers and maintains a relationship with.
Cuelogic Technologies solution
Cuelogic provides services in Software & Product Development, Cloud Computing, IoT, Data & Machine Learning. Everyone at Cuelogic is passionate about technology and obsessed with engineering excellence. Our rich industry expertise in Finance, Healthcare, Manufacturing, Media, Education and many more help to solve complex challenges and provide superior experience.
Mystery Shopping is not the answer for every customer service problem. Sure you don't get many measurements but you get an unbiased depth of analysis you can't find in any other way. We've been doing it globally for over two decades and would love to help.
Free TikTok eBook resource
Learn How To Communicate With Gen Z on TikTok And Promote Your Business Using Hashtag Challenges, Choosing The Right Song and Talking The Same Gen Z Language
This book is your guide to putting the “customer” in customer experience. Not sure what that means? Read on to find out. The book builds the business case for CX then takes you through the journey to customer-centricity, including details on how to conduct your own journey mapping workshops!
CRM for Cleaning Business solution
Business-centric Cleaning Service Management Software for Enhanced Results. The cleaning scheduling software solution by PWS serves to be a smart choice when it comes to offering versatile solutions supporting the management and success of Cleaning Business.
Today’s consumers expect a seamless or “omnichannel” service experience, but due to legacy technologies many consumers are still forced to navigate siloed channels. Learn how brands can use modern technology to empower customers and agents to switch between phone and messaging, without losing context.
Get the insight and skills you need to successfully outsource your call center. At this point you know the benefits of outsourcing, but how do you get started? What questions do you need to ask? And how do you know if it is going to be the right fit?
Explore every dimension of communication with intelligent dialers, cloud solutions, VoIP solutions, and business numbers. Help your business gain the maximum benefit from their conversations. Explore our versatile services and get a free trial today!
9series Solutions create apps that have a result driven, user centric and have an high impact on your business. 9Series harnesses the latest tools, frameworks and more to create tailored mobile apps for Android, iPhone, iPad, & Windows.
Opiniator enables on the spot feedback for any business via the customers' own cell phone. Used in over 500 locations, Opiniator is delivered as SaaS and delivers feedback via SMS, Phone, Web or QR code. It is not an app so works on any phone or web enabled device.
B2B marketing consultants solution
Amplify Digital is a London based B2B marketing consultancy that helps startups and SME’s achieve rapid growth online.
Most customer appreciation gift ideas don't scale well. A gift that worked just fine for ten customers may no longer make sense when you need to thank 1,000+ customers for their loyalty. With UnWrapIt, your business can show its appreciation by bulk creating 1,000+ instant, personalized, and branded gift experiences.
MARQ is a software that automatically records the product packaging process and sends recorded videos to customers. Sending a packaging video serves as a marketing tool for your brand and prevents customers from filing false product returns. We strongly believe in the benefits of sending packaging videos to your customers.
Special Pre-Order Incentive. Enter coupon code VIP to be one of the first to receive The Airbnb Way after the publication date of October 11, 2019. Get an autographed copy, invite to an exclusive webinar hosted by Joseph, and free US shipping at a discounted rate!
Contact Center Philippines solution
Award-winning omnichannel contact center outsourcing provider in Manila, Philippines. Specialization in CX and back-office solutions for high-growth startups and mid-market enterprises.