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[09/11/2018] TUESDAY-WEDNESDAY-THURSDAY SEPTEMBER 11-13 11 AM – 12:30 + break + 1–2:30 PM ET (GMT-3.00) Learn Customer Experience Management's 6 competencies: (1) Customer-Centric Culture, (2) Adoption & Accountability, (3) Voice of Customer, (4) Design & Improvement, (5) Metrics & ROI, (6) Customer Experience. Online study materials immediately upon registration, no expiration.
[09/11/2018] TUESDAY-WEDNESDAY-THURSDAY SEPTEMBER 11-13 11 AM – 12:30 + break + 1 – 2:30 PM ET (GMT-3.00) Learn Customer Experience Management in this comprehensive course covering 6 competencies: (1) Customer-Centric Culture, (2) Adoption & Accountability, (3) Voice of Customer, (4) Design & Improvement, (5) Metrics & ROI, (6) CX Strategy.
[09/10/2018] Experience the power of Leaders Learning From Leaders and get answers to your burning CX challenges and questions, from the brightest senior level executives in the industry. Speakers from Microsoft, LinkedIn, Upwork, Chick-fil-A and more! As well as an exclusive tour of the Porsche Experience Center Los Angeles.
[11/07/2018] Still the world’s only conference to bring together the worlds of retail and neuroscience, Shopper Brain Conference will offer keynotes and case studies from customer experience experts from all over the globe. This conference goes beyond computer systems to the human experiences that drive ROI.
[06/24/2019] Join industry leaders, forward thinkers and social innovators for an overview of the digital industry. With a session by Clare Jones of What3Words, this is the conference for those concerned, or motivated, by the developments of a digital world.
[05/04/2019] This is a star-studded event as usual and even includes a talk by Colin Firth. The Adobe Summit EMA will showcase new strategies to transform your business, and deliver customer experiences that are personal, engaging and build lasting loyalty to improve
[04/08/2019] With over 650 participants projected to attend, the Customer Strategy & Planning conference moves attendees past “looks good” to success. Top performers share their experiences in best practice, with real insightful experiences, case studies and industry leader speakers.
4eXtreme365 Austin 2018 Event
[12/04/2018] Join experienced technical professionals at this two-day event focused on helping people get the most out of CRM. It’s split between two dates – first for partners and then for customers – and is dedicated to delivering future trends of CRM.
[03/24/2019] This conference is the best opportunity for those wanting to hear about the future of media and technology in the B2B and B2C sectors directly from the innovators who are driving its development.
[10/03/2018] Harness The Latest Tools, Technologies & Digital Innovations, Leverage Insight & The Voice Of The Customer From Your Data, Empower Your Employees To Drive A Customer-Centric Culture, Deliver Excellent Frontline Customer Service & Demonstrably Impact The Bottom Line
3XE Digital Dublin Event
[10/18/2018] The aim of this conference is to take you from discussing “what’s possible” in digital marketing to “how to implement” it in digital campaigning. The focus is on how to leverage and combine your CRM, social media & sales strategies all at once.
[01/29/2019] This global summit is focused on the Telecoms industry and will help you master evolving customer needs through CRM and CS strategies in both the B2B and B2C sectors. Attendees will learn how to optimize all touch points to evaluate core customer data and grow their balance sheets.
[01/17/2019] This conference helps attendees identify and focus on the key factors and new influencers that are impacting their market strategies, and the related implementation issues.
[07/26/2018] Customers expect an effortless, connected experience. Business leaders want to see a return from CX investments. The solution: Start with customer service! Learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support.
The Book of NPS Resource
Introducing the all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score (NPS). You'll learn NPS basics and best practices; the business impact of mobile NPS; how NPS affects your industry; and more!
Zoho Desk is the industry's first context-aware help desk software. With powerful reporting features, intuitive UI, effective automations and integrations, you can transform your customer service and turn it into your competitive advantage. Try the award-winning software for free.
CMSWire’s DX Summit 2018 Event
[11/12/2018] The DXSummit returns for its fourth annual conference on digital customer experience at the Radisson Blu Aqua in Chicago Nov. 12-14. It will feature brands such as Hilton, Thomson Reuters, Comcast and Cisco. The focus this year will be on creating digital customer journeys and voice of the customer-driven innovation.
MarTech East, Boston Event
[10/01/2018] The bi-annual collection of marketing technology vendors and digital marketing practitioners takes place at the Hynes Convention Center in Boston Oct. 1-3. Scott Brinker, known for his Chief Marketing Technologist blog, hosts the conference that began in 2014.
[09/18/2018] The fifth annual conference takes place at the Hyatt Regency McCormick Place in Chicago Sept. 18-19. Conference officials promise to deliver tips and strategies that will help professionals gain insight in the areas of ROI on CX, customer experience challenges and AI. Some speakers include Carissa Ganelli, chief digital officer.
[09/04/2018] The Content Marketing Institute brings back its annual content marketing conference to the Huntington Convention Center in Cleveland Sept. 4-7. Conference officials promise attendees marketers will come back to their organizations post-conference with a solid content marketing strategy. Featured speakers include actress Tina Fey, Amber Guild, president of T Brand.
INBOUND 2018 Event
[09/04/2018] The 20,000-plus inbounding marketing conference invades Boston once again at the Boston Convention & Exhibition Center Sept 4-7. Attendees will get their fair share of conference organizer HubSpot’s latest technology advancements and developments from their partners, but it’s also a conference to pick up on inbound marketing strategies and new
[08/17/2018] Jim Rose, former Executive Director of Customer Experience Operations in a health sciences company, will be interviewed by Lynn Hunsaker on the Customer-Centered Management talk show to share a case study on how to merge employee experience, talent development, operations to yield excellent customer experiences.
[01/14/2019] The First Global Conference in UK in May 2018 was a huge success. Most people said it was among the best conferences they attended. The second Global conference will be held at Fordham, Lincoln Campus, New York, May 14 and 15, 2019. Contact [email protected]
A game-changer for your personal growth and for your impact on corporate growth: solutions to Marketing & CX pro's everyday challenges, interactive discovery in do-it-yourself mode or engaging with others, customized learning path customized, easy to pop into throughout your day, rapidly absorb immersive and actionable experiences to apply same-day.
Learn Customer Experience Management of 6 competencies: (1) Customer-Centric Culture, (2) Organizational Adoption & Accountability, (3) Voice of the Customer & Insights, (4) Improvement & Innovation, (5) Metrics & ROI, (6) Customer Experience Strategy. For CCXP or anyone! Online recorded course or modules, in-person course or live webinar course.