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Charting a Course to CX Success in 2019… and Beyond! resource Featured

About 80% of executives say they want to "compete based on customer experience." Unfortunately, prior CustomerThink research has found 70% of CX initiatives at risk of failing and losing funding. But there's hope! Get the top findings from CustomerThink's blockbuster study into the real drivers of CX success.

Transform Customer Care in 2019: New Research on When Consumers Prefer to Talk or Type resource Featured

From the phone to Alexa, consumers expect brands to be ready for them anytime, anywhere. New research with 2,000 US adult consumers reveals what prompts one consumer to pick up a phone, while others to use social media to engage with a brand.

Employees can make or break great customer experiences. Are you engaging them for growth? VIDEO resource Featured

To deliver a great customer experience, you must first do the work of ensuring your employees are empowered to deliver on your vision. See how our community platform is designed to shape an ecosystem of knowledge between decision makers and the front line, ensuring greater ROI on your CX program.

Connect In the Now: Preparing Your Brand to Engage with Today’s Consumers resource Featured

Today, experiences are won or lost in the moment they occur. Learn how brands can take advantage of new ways (mobile apps, messaging, connected devices, and more) to engage with customers in real-time to turn a live experience into an opportunity to proactively improve.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book Featured

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

RSSBus Connect: All-in-One EDI and Data Integration Solution solution

RSSBus Connect is the fastest, easiest way to connect data and applications across your organization and beyond. It facilitates EDI connectivity between organizations, providing EDI mapping to thousands of file formats, B2B file transfer using all major protocols and EDI translation to 80+ applications to kick-start next-gen business process automation.

Effortless Customer Service on Digital Messaging Channels solution

Based in San Francisco, California and Hasselt, Belgium, Sparkcentral offers a messaging platform for customer service. Sparkcentral wants to help put businesses in touch with their customers via messaging, whether it's through social media or private channels such as WhatsApp, Messenger, SMS, direct chat or any other digital channel.

Gautam Mahajan's new book, The Value Imperative to help you succeed and create value book

THE VALUE IMPERATIVE: "Gautam has managed to put into one book almost everything we need to know about creating value, measuring value, and strategizing with value. Every marketer will benefit by rethinking their business in
terms of value creation and management." -- Philip Kotler, Kellogg School of Management,Northwestern University

Free Weekly Customer Service Tips other

Receive a practical tip you can apply to improve your customer service skills & enhance the customer’s experience on the first day of every week. If you’re searching for a way to jump start your customer service career, you will find these weekly tips immensely valuable.

PragmatiQ Solutions - Microsoft Dynamics 365 Partner solution

We specialise in supporting businesses to manage their customer relationships, streamline operations and gain insights from their data, through the technology we implement, Microsoft Dynamics 365. The solutions we offer vary dependent on industry, but primarily centre around CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning).

BinaryFolks - A Custom Software Development Company solution

We are professionals, our staff include ex Google, ex Amazon, ex Salesforce engineer. So you could be rest assured with the quality of work, delivery, expertise and communication at its best. We are a software development company with a specific focus on Web Application development and Mobile Application development.

[Free Webinar] Implementing advanced analytics on the cloud event

[12/12/2018] In this live webinar, you will learn how to implement data analytics on the cloud, a brief introduction of various components available on AWS and Google Cloud for data warehousing, business intelligence dashboarding and predictive analytics & also how to implement streaming analytics pipelines using cloud components.

Web and Mobile Application Development Company solution

Nimblechapps is an end-to-end mobile app and website development company established in 2014. The team of developers and designers are highly skilled and efficient to handle projects in mobile app and web development, wearable technology, IoT solutions etc.

Customer Advocacy as Strategic Partner to the Executive Team event

[12/14/2018] At VMware, Kate Woodcock, Vice President of Customer Advocacy, has cracked the code for strategic partnership with the C-Suite. Going beyond executive sponsorship to active ownership of customer experience excellence by every member of the executive team is the new standard for CX success.

The Business Value Hierarchy A strategic approach to cure underperformance and leapfrog your competition resource

Learn how to boost your financial and brand equity value. Topics include: Where are you on the Value Hierarchy Scale? What four value measurements do you need to track? What is the value gap and how do you close it? What are your options for moving along the scale?

We match startups and enterprises. solution

Valuer gives corporations and enterprises access to startups that present the biggest investment and growth opportunity. By using a unique Ai matchmaking algorithm and a global network of agents, Valuer presents its users with the most relevant startups for investment, innovation and acceleration.

Elevate Your Leadership Skills & Move Your Life Forward by Leveraging Your Own Brain solution

At some point, we all either hit a formidable obstacle, find ourselves in unchartered professional territory, or stuck on a plateau we can't overcome. By coaching our brain to think differently, we begin to look at these problems in new ways. That's exciting, because there's hope in our a-ha moments.

Convert More Customers with Applied Empathy solution

markempa helps B2B companies attract and convert more customers with empathy-based marketing. Let us help you create more emotive marketing that connects to customer motivation that inspires action and conversion. Get free resources.

How Coca-Cola® Adds Life to Contact Center Employee Engagement resource

In this free on-demand training seminar Joe Rogers of Coca-Cola delivers an amazing multi-pronged approach that he and his team implemented that adds value to the individual, the contact center and the company. Get BONUS MATERIALS (cheat sheets and guides) as well.

Enterprise Software Development & Digital Solution Consulting Company solution

SPEC INDIA is ISO 9001:2015 certified software solutions and services company based in Ahmedabad, India, providing accelerated and cost-effective enterprise software development solutions to a large portfolio of customers across the globe since last 30 years.

Best Software Development Company in USA solution

Dedicated Developers is a top-tier Web and Mobile Application Development company. The company was founded in 2007 and employs over 100 employees globally. Their industry leadership stems from their unique model that combines US-based project management and leadership with access to top talent in The UK, Philippines, and Argentina.

Web and Mobile App Development Services Provider solution

Dev Technosys expertise at developing customized iOS and Android Mobile Application, our vast pool of 100+ employees is a perfect amalgamation of talent and expertise in BA ’s, UI/ UX designing, web developing, App developing (Native or Hybrid) and also we have QA’s and SEO professionals.

The Navik AI Platform and Solutions from Absolutdata Create Scalable Business Impact Across the Enterprise solution

Absolutdata products and services deliver scalable business impact across the enterprise by combining cutting edge AI and ML with its heritage in analytical frameworks, business understanding and technology. Absolutdata’s NAVIK AI Platform for the enterprise blends AI, technology, data and analytics to serve as the intelligence layer for forward-thinking companies.

Think you know CX? Check your knowledge here for free using CX University CXQ resource

CXU offers a 30-Question CX Quotient Assessment. You must complete the registration for a CXU Test account. There is no charge to register for an account or access the options available to you. The results of the free CXQ Assessment will also be available immediately and sent to your email.

Bespoke Mobile App Development solution

Intelivita is a bespoke web and mobile app development company based in Leeds, UK. With 6+ years of industry experience, Intelivita offers AR, VR, Android and iPhone app development services. We have developed over 100+ apps with the success rate of 99%. Get in touch with us now [email protected]