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Chatbot Success: How to Save Time, Money & Effort in Customer Interactions resource

Chatbots hold the promise to not just cut costs, but to meet customers in novel ways that make issue resolution faster and easier. Get this guide to learn about the key considerations and steps you’ll need to follow to ensure that your chatbot adds to CX and save you money.

Real Time is the Right Time: Your Guide to In-the-Moment Experience Management resource

Collecting customer signals in live-time across all interaction points, interpreting it at scale, and empowering employees to manage experiences is crucial for increasing customer satisfaction, loyalty, and value. Download Medallia's free guide and learn how to deliver the experiences that build lasting customer loyalty.

Customer Success: The North Star for CX Leaders resource

CustomerThink research finds just 25% of Customer Experience (CX) initiatives are winning – able to clearly show business value. Join us to explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Netflix Clone | Video Streaming App Development solution

BR Softech is known as a top-notch Video Streaming Script solutions provider in all over the world. We have a blend of the experienced and proficient team, who have delivered various video streaming app development Solutions as per our customer's requirements.

Visit our website solution

We are a tech company with offices in US, India and Australia. We provide leading edge startups across the globe and Fortune 500 enterprises. We are having expertise in Custom Software Development, Cloud Services, IoT Services and BigData Services. Our partners include high growth startups, SMEs & Fortune 500 enterprises.

Akcela | Management Consultants solution

Akcela supports businesses that have made a positive commitment to improve their business performance and understand there is a need to engage with external support. Using real world experience coupled with academic grounding, to create and implement tangible, results driven improvements that benefit your business for the long term.

Gift Guide Template for Ecommerce Stores resource

Gift guides are the perfect opportunity to get in front of people who are actively shopping and need some guidance. The best part? They're formulaic and easy to make. This simple template makes it easier than ever to create gift guides that drive ecommerce sales.

Calculating the ROI of Customer Experience resource

In this comprehensive guide, you’ll learn everything you need to know about how to calculate your customer experience returns, costs and ROI, as well as how to use this ROI to take your CX program to the next level.

YouTube Channel Management solution

For brands to succeed on YouTube it takes content strategy, video production, paid media buying, optimization for search, and community management all together. That is what Push ROI offers in our YouTube Channel management service.

Ultimate Guide to Technology for Contact Centres and Customer Experience resource

Matchboard’s Ultimate Guide to Technology for Contact Centers and Customer Experience (2019/2020 edition) provides an overview of 10 of the most popular, exciting technologies powering and transforming today’s customer experience. The Guide looks at solution pros and cons, features and functionalities, and provides a synopsis of emerging tech.

Net Promoter Score solution

SurveySensum's Net Promoter Score help to turn customer turnover into customer loyalty. Omnichannel feedback collection ensuring consistent customer interactions Achieve a higher response rate across meaningful touchpoints to track and optimize customer engagement.

The World's 1st CX Certification in Bangkok, Thailand, Asia on Feb 17-18, 2020 event

[02/17/2020] Many CX certification programs come and go. Global CEM Certification Program is the first and the longest-standing CX certification program in the world. Our 64th CX certification workshop will be conducted by Dr. Brownell O'Connor in Bangkok, Thailand, Asia on Feb 17-18, 2020. Early Bird Expires by Jan 5.

A DECISION HUB for every step of the customer journey solution

Unlike other marketing clouds and CRM stacks that try to stitch together disparate decision engines, Pega's Customer Decision Hub is one unified Always-On Brain for your business, continuously learning from customer data and interactions to power experiences across your enterprise in real-time and at scale.

Artificial Intelligence Solution Providers solution

BR Softech is a top-rated Artificial Intelligence Development Company help businesses redefine the way they work and transform the business with next-generation AI Services. Our team of Artificial Intelligence Solution Providers believes in delivering result-oriented AI solutions while boosting business productivity.

BPA Quality is your partner in Call Center Quality Assurance solution

We work with some of the world’s largest organizations with one aim: to improve call center customer experience and deliver increases in sales, retention, loyalty, cost optimization, and profitability. We've taken QA internationally, evaluating in 45+ languages, so we understand the differences between customer service expectations across multiple cultures.

A Contact Center Simplified. Giving Small Businesses A BIG Future! solution

A specialty provider of contact center services for companies On-The-GROW. We provide a full range of inbound and outbound contact center services in a 24/7 VIRTUAL environment. Our core service channels are voice, chat, mail, email, text, and social media for sales, customer support, back office, and technical support projects. - Digital Experience Management solution

Syncrasy Tech is a Global IT Solutions company with major competence on Pimcore Digital Experience Management Platform. We are a Pimcore Gold Partner with experienced development teams that has delivered multiple projects on the Pimcore ecosystem including PIM, DAM, CMS and E-commerce for businesses.

The Perfect Business Process Outsourcing Partner for growing organizations solution

MattsenKumar LLC is a pioneer in offering Contact Center establishment and management services. Over the past 15 years, we have strived to establish some attributes which make MK a brand every client remembers and maintains a relationship with.

Cuelogic Technologies solution

Cuelogic provides services in Software & Product Development, Cloud Computing, IoT, Data & Machine Learning. Everyone at Cuelogic is passionate about technology and obsessed with engineering excellence. Our rich industry expertise in Finance, Healthcare, Manufacturing, Media, Education and many more help to solve complex challenges and provide superior experience.

Mystery Shopping company with two decades of experience solution

Mystery Shopping is not the answer for every customer service problem. Sure you don't get many measurements but you get an unbiased depth of analysis you can't find in any other way. We've been doing it globally for over two decades and would love to help.

Free TikTok eBook resource

Learn How To Communicate With Gen Z on TikTok And Promote Your Business Using Hashtag Challenges, Choosing The Right Song and Talking The Same Gen Z Language

Customer Understanding: Three Ways to Put the "Customer" in Customer Experience book

This book is your guide to putting the “customer” in customer experience. Not sure what that means? Read on to find out. The book builds the business case for CX then takes you through the journey to customer-centricity, including details on how to conduct your own journey mapping workshops!

CRM for Cleaning Business solution

Business-centric Cleaning Service Management Software for Enhanced Results. The cleaning scheduling software solution by PWS serves to be a smart choice when it comes to offering versatile solutions supporting the management and success of Cleaning Business.

Put the Customer Experience First: How to Up Your Omnichannel Service Game resource

Today’s consumers expect a seamless or “omnichannel” service experience, but due to legacy technologies many consumers are still forced to navigate siloed channels. Learn how brands can use modern technology to empower customers and agents to switch between phone and messaging, without losing context.