Traditional IT has been about facilitating the creation & maintenance of Information flows & Data bases. A step ahead of data bases were the knowledge bases, like the intranet which is currently in use. Information flows are seen in the various workflows built within various systems as well as traditional collaboration tools like email & chat.
Social software have generally proven to be a good fit for knowledge flows. This also tends to bring people on the edges together and thus allowing for greater chances of cross pollination of knowledge/ideas. This could lead to increased serendipity as well as employee engagement too.
Another aspect lending to employee engagement could be the conversational approach the top management could adopt to convey their messages to the employees. Though a comment to comment response is not advisable for the top executives, the fact that employees can leave comments on the communication from the top management would provide them with a sense of deeper engagement.
Tacit knowledge is not something that can be captured in knowledge bases and can never really be transmitted to others. Even an apprentice does not learn everything the master knows, even though its the best way for passing on the knowledge from one person to another and thus ensure its longevity.
How do I capture these themes of tacit knowledge, serendipity, employee engagement, etc. as use cases or storyboards?
