The Twin Cities Research Group (TCRG) asked Jean Fasching and me to present on Journey Mapping Best Practices. Jean is a HoC engagement lead with a strong research background, perfect for this audience.
- Who we are
- Why journey mapping?
- What makes journey mapping successful?
- Case study: Meridian Health
The presentation was given in-person, but the audio and slides were captured below (warning: the sound quality isn’t ideal):
Collect and act on NPS-powered customer feedback in real time to deliver amazing customer experiences at every brand touchpoint. By closing the customer feedback loop with NPS, you will grow revenue, retain more customers, and evolve your business in the process. Try it free.
You can also download the PDF of the slides here.