Infographic: Benchmark study shows WFO drives year-over-year gains

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A recent report from Aberdeen Research provides some telling findings around how best-in-class businesses distinguish themselves from what can be considered average or laggard companies with regard to their use of workforce optimization software in the contact center. What these numbers suggest, as illustrated in the infographic below, is that top-performers realize not only time and cost-savings through operational efficiencies, also but higher customer satisfaction.

To learn more, read the full report conducted by Aberdeen Group: Workforce Optimization in the Contact Center: Optimizing Agent Scheduling and Productivity to Improve Customer Experience Results.

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