Improv in Business Customer Service and Crisis Communications (video)

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Kathy Klotz-Guest
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Improv in Business Customer Service

improv in business customer service

Source: etherspeak.com

On May 25th, Gary Ware, fellow improviser and marketer, and I chatted about improv in business customer service and crisis communications. We do a few exercises and talk about ways you can say “yes and” to your customers.

Want more info on how to use improv in business? Check out my book!

Watch the Video

Republished with author's permission from original post.

Kathy Klotz-Guest
Keeping it Human
For 20 years, Kathy has created successful products, marketing stories, and messaging for companies such as SGI, Gartner, Excite, Autodesk, and MediaMetrix. Kathy turns marketing "messages" into powerful human stories that get results. Her improvisation background helps marketing teams achieve better business outcomes. She is a founding fellow for the Society for New Communications Research, where she recently completed research on video storytelling. Kathy has an MLA from Stanford University, an MBA from UC Berkeley, and an MA in multimedia apps design.
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