TEL AVIV, Israel, Jan. 3 /PRNewswire/ — SysAid is the only enterprise-level helpdesk software program that is currently offered in an entirely free unlimited version for downloading on the Internet.
Ilient (http://www.ilient.com/), the company that develops this helpdesk software, reports that tens of thousands of users already make use of this free product. Ilient’s marketing is entirely web-based, which allows a wide extent of potential users to learn about SysAid.
The free version of SysAid is helpful to any small- to medium-size organization that provides IT services. SysAid allows IT staff to respond faster to service requests. The suite of IT management tools includes helpdesk management, inventory management, remote control, reports and analysis, tasks and projects planning, and many other features. Downloading is a simple procedure that does not require signing any form. The free version users are even entitled to six months of support and upgrades service, free of
Israel Lifshitz, Ilient’s CEO, explains the company’s policy: “Many of our customers are surprised to hear that we offer our software entirely for free on the web. Our idea is that by using the free version, not only large and
well-established companies, but also small to medium organizations can enjoy the benefits of a professional IT management tool. Our experience shows that these organizations will develop and grow, and then they will want to upgrade to the SysAid full version, which has extra advantages.”
One of the free version users testifies, “Ilient’s SysAid has radically improved our ability to provide consistent support to our workers. It is simple to use and to install, and is a great tool for any business that has an internal IT support. It gives the users confidence that their requests are being taken care of. SysAid also improves the tracking of IT troubles and blocks in your organization. We are very fortunate to be able to use this program entirely for free.”
Ilient was founded in 2002 by Israel Lifshitz, the CEO. Ilient is a privately owned company located in Tel Aviv, Israel. Ilient specializes in developing IT service management software tools.
Tel (U.S.): 617-275-5562
Tel (Israel): +972-3-533-3675
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/CONTACT: Ariel Portuguese of Ilient, (U.S.) +1-617-275-5562, or (Israel) +972-3-533-3675, or [email protected]/
/Web site: http://www.ilient.com /