We can say that online reviews are the latest word of mouth. Customers tend to read the online reviews before shopping, going to a restaurant, booking any hotel, and before hiring any mobile app development company. Customer will appreciate the services but for that, they need to believe in the services you provide and put faith in you. This will only happen with positive online reviews.
You might not have focused heavily till date on fetching the positive reviews from the client. But, it’s high time you start getting them. It’s not that difficult especially from those clients with whom you are working at the moment. Just ask politely and they will share their feedback. You can also contact past clients and ask them to share their experience of having worked with you.
The good companies already have text, audio, or video testimonials of the clients on their website to share with their visitors. This is the hitting point to convert the visitors into potential project giving the client. Let’s take a deeper look into the customer reviews.
Customer will happily share good reviews about your company if your app development services have been exemplary. If the customer is happy, he will not refrain from sharing with the digital world how happy he is with the services. In fact, if you make him talk to another potential client, he will convince him to hand the project to your company. Even when you have lost contact with the client for many years but you provided quality services and you ask him for a review, he will happily do it for your company.
Timely Delivery of Services
However qualitative your app development services are, if you don’t complete the project on time, the client is going to be disappointed. It’s really annoying when you promise the deployment on a specific date and don’t stand with it. Timely services are also something which will motivate the customers to say good things about your company on digital platforms.
Complimentary Maintenance of the App
It is one hundred percent sure that whether it is iPhone or Android app development, it will need some maintenance and support after going live in the app stores. If your company helps the customers with that for free, they are going to be more than satisfied with your company. Also, this can be one of the reasons for them to share positive reviews online about you. Help them with the minor changes, bug fixing, small updates, and the client is going to spread the positive word.
Solution Before Request
A friend who never asks for well being but will call up every time he is need of money is not the kind of friend you would like to help, right? Well, customers also have a similar mindset. Just because the project is completed, you won’t keep in touch, no celebration messages, no birthday wishes, and then suddenly popping out of the blues asking for the reviews won’t make them happy. So, before you ask, offer them something. Offer them your services, any new solutions you have launched and whether they are in need of it or not. Ask them if their app is functioning properly or it needs any maintenance and then put a request for reviews.
Negative Review Can Be An Opportunity
However hard you try, there will be some customers with negative experience and will share them digitally as well. This can be an issue for your company’s digital presence. However, this is an opportunity as well. Reply to them in the most humble and polite manner. Also, take steps to redress their issue and share your efforts digitally. When other customers read this, they will see that you take care of your customers and do every possible thing to convert their disappointment into satisfaction.