The shipping industry is mostly dependent on the global trading freely happening today. Some shipping companies are worried as to what the future of the business would be. According to HIS Markit, U.S., UK, China, France, and Germany are going to change their trading policies. This thing might affect the shipping business.
However, the right dispatch service provider might still make your business grow. Outsourcing dispatch services will be one of the best decisions you’ll ever make for your company. If you are just starting with your very own shipping business, it might be better to just outsource some services provided by BPO companies.
24/7 Answering Service
Many BPO companies have dispatch services that offer 24/7 answering service. This type of job will let your shipping business grow and find more customers. The service you outsourced will do everything in their power to find you, new customers, while still maintaining the old ones you have.
Moreover, BPO companies only hire an expert in the specific fields to cater to your services. They immediately know who to hire and more often than not, they already have available people for your company. Furthermore, they are very flexible with jobs you want them to do. They can take most jobs and the rates are as flexible too.
Emergency Answering Service
The 24/7 answering service might be the same with this one but for emergency issues, it is more urgent. The outsource dispatch service will make this one more important than any other call. Since the outsourced dispatch service is flexible, they would know which client or customers you would want first.
Book Faster and More Efficient
Not only they will handle the calls and the clients but they will also handle the invoices and reports. Booking will be smooth as they will not overlap with each other. There are times that other dispatch services do this. There are also times that your own in-house team might make the same mistake. You need to find a really good service that will fit to whatever you want to do with your business.
Moreover, they will take care of the thing that might seem like an additional task for you like the reports and invoices. You will not be blindsided by your partner BPO firm. You will still know what is happening to your business. You will have receipts to every transaction ever made. You will have reports and files of the business done to clients and customers.
You will have leverage from other shipping business once you outsource those additional tasks. You will have more time prioritizing what is more important. The dispatch service will tailor their work to your wants and needs. You just need a really solid plan for your business and they will do the job for you.