Glassbox customers can now benefit from real-time session replay directly in Salesforce, whilst accessing previously untapped level of insights
New York, September 3, 2019 – Glassbox today announced it has launched its Digital Experience Orchestration and big data analytics solution on Salesforce AppExchange, empowering customers to revolutionize the way customer service departments handle customer queries and complaints.
Built on the Salesforce Platform, Glassbox is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FOzZGUA1
With this first use case being released, customers service agents can benefit from both real-time and historical session replays from web and mobile devices, being able to identify immediately the nature of the queries they receive and how to address them.
Comments on the News
- “Many of Glassbox’s key customers are already using Salesforce, so this integration has been one of our key priorities this year as we continue to significantly scale-up the business,” said Yoav Schreiber, COO at Glassbox. “We are working to deploy additional use cases that will significantly help global enterprises manage their digital customers.”
- “Glassbox is a welcome addition to AppExchange, as they power digital transformation for customers by empowering enterprises to handle queries effectively,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 7 million customer installs and 80,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
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Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile customers. By leveraging unparalleled big data, behavioural analytics, session replay, free-text search and application monitoring capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but also why they are doing it. Most importantly, Glassbox informs and facilitates action based on those insights that can lead to enhanced customer experience, faster customer disputes resolution, improved regulatory compliance, and agile IT troubleshooting. Glassbox’s solutions are used by medium to very large enterprises across a wide range of verticals, including telecommunications, financial services, insurance, healthcare, travel, hospitality and business services.
Learn more at www.glassboxdigital.com