If you have customer satisfaction survey data for 2015, there’s still time to earn Omega’s NorthFace ScoreBoard (NFSB) Award, presented annually to companies who -- based solely on customer feedback -- delivered exceptional customer service over the full calendar year. We’ll audit your 2015 data to see if you qualify.
[Sep 26-27, Singapore; Nov 16-17, Washington DC; Nov 21-22, Toronto] An internationally recognized program with proven track record of success - being run for 54 times in 18 cities with attendees from 66 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which provides a strategic framework with tools to design effective customer experience to achieve customer loyalty and brand differentiation with quantifiable business results.
[Nov 2-3, Chicago]
Join us for an intensive, two-day training program on essential customer experience topics. Designed for busy, B-to-B CX professionals, four half-day courses feature key concepts, practical applications, and best practices delivered in an engaging small group environment. Great for CX professionals interested in honing their skills and advancing their career.