[Aug. 25, Webinar] A 360 degree view of customers from a data perspective is great. But it's increasingly important to understand how your customers interact with you through the entire lifecycle. Learn the components of mapping touchpoints and interaction; pulling in Voice of the Customer, Voice of the Employee and business data from disparate sources; and best practice examples and tips to improving the customer experience.
[Sep 26-27, Singapore; Nov 16-17, Washington DC; Nov 21-22, Toronto] An internationally recognized program with proven track record of success - being run for 54 times in 18 cities with attendees from 66 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which provides a strategic framework with tools to design effective customer experience to achieve customer loyalty and brand differentiation with quantifiable business results.
[Nov 2-3, Chicago]
Join us for an intensive, two-day training program on essential customer experience topics. Designed for busy, B-to-B CX professionals, four half-day courses feature key concepts, practical applications, and best practices delivered in an engaging small group environment. Great for CX professionals interested in honing their skills and advancing their career.