Digital DataVoice Partners with VHT to Offer Multichannel Callback Solutions
Akron, Ohio – Jan. 17, 2013 – Digital DataVoice (DDV) and Virtual Hold
TechnologyR (VHTR) are partnering to offer multichannel callback solutions
that bridge the gap between self-service and the contact center, regardless
of channel. Digital DataVoice provides business-to-consumer communications
solutions including application development, comprehensive maintenance,
management and support.
“Our customers are looking for better ways to serve their customers, whether
that’s via traditional voice channels or on smartphones and the web,” said
Doug Nelson, vice president of sales, Digital DataVoice. “We’ve found that
people prefer starting with self-service and then going to the contact
center if there’s a problem. By adding VHT’s callback technology, we’re able
to offer a customer-friendly solution that doesn’t impede operations.”
Digital DataVoice will resell VHT’s Conversation BridgeR as a solution that
enables companies to blend automated support with the ability to access live
agents when help is needed, regardless of the channel the customer is using.
By reselling VHT’s intelligent multichannel callback capability, Digital
DataVoice will be able to present a simple solution at key points within
customer interactions, all while improving the operational efficiencies of
the business.
“Digital DataVoice has been working with customer-focused companies for 25
years. Like VHT, they are dedicated to improving the customer experience
with intelligent technology solutions that offer a proven return on
investment,” said Thomas Jameson, VHT’s executive vice president of sales.
“More than that, DDV is one of the most experienced integrators in North
America, so adding their expertise is an enormous benefit to our customers
as well.”
VHT and Digital DataVoice implemented their first joint customer in late
2012.
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About Virtual Hold Technology (VHT)
VHT’s Conversation BridgeR is a simple solution with huge impact that
provides customers a consistent experience no matter how they try to contact
you. VHT’s intelligent callback solutions prepare businesses for
next-generation communications channels, such as mobile apps and
internet-connected TV consoles, by enabling context data to be passed from
these channels to existing routing and screen-pop systems. To learn more
about how VHT can save your company money, optimize your customer
interactions and transform the customer experience, visit
www.conversationbridge.com or email [email protected].
About Digital DataVoice (DDV)
Digital DataVoice Corporation (DDV) is a recognized leader in the design,
development, deployment and support of custom self-service and
assisted-service solutions for contact centers. They help enterprises
improve customer service and maximize efficiency through the use of
automation technology. DDV’s areas of expertise include: Interactive Voice
Response (IVR), Computer Telephony Integration (CTI), Automatic Speech
Recognition and Web/Call Center Integration. In addition to sales and
maintenance of IVR, CTI, and Speech platforms, DDV offers a broad range of
professional services. With more than 25 years of experience, DDV assists
customers looking to optimize these long-term investments through managed
service offerings. Learn more at www.ddvc.com.
