Cool or not? I’m glad to welcome in 2011 with a first post that will rock your socks.
These 10 business models are different – one of them I even participated in- AirBnB and its been great. PatientsLikeMe – we’ve talked about in this blog earlier this year.
For those interested in customer connections – the maverick waves are coming. Maverick waves come into the coast of California – giant waves over 40 feet high. Some people shy away from them, others fly into to California to surf them. These business models are Maverick waves. Get ready for a wild ride.
About 80% of executives say they want to "compete based on customer experience." Unfortunately, prior CustomerThink research has found 70% of CX initiatives at risk of failing and losing funding. But there's hope! Get the top findings from CustomerThink's blockbuster study into the real drivers of CX success.
You are invited to attend, meet, mingle with, listen to and submit papers to the world’s leaders in Creating Value for customers, employees, partners, society and Government. Learn new and better ways to create Customer Value and experience.
Rub shoulders with Philip Kotler, Irene Ng, Russ Klein (AMA) and others.
Today, experiences are won or lost in the moment they occur. Learn how brands can take advantage of new ways (mobile apps, messaging, connected devices, and more) to engage with customers in real-time to turn a live experience into an opportunity to proactively improve.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.