Cool or not? I’m glad to welcome in 2011 with a first post that will rock your socks.
These 10 business models are different – one of them I even participated in- AirBnB and its been great. PatientsLikeMe – we’ve talked about in this blog earlier this year.
For those interested in customer connections – the maverick waves are coming. Maverick waves come into the coast of California – giant waves over 40 feet high. Some people shy away from them, others fly into to California to surf them. These business models are Maverick waves. Get ready for a wild ride.
Expectations for service and support continue to rise. Creating an experience to meet customer expectations includes digital service channels, but internal operations and processes must also support the delivery of a pleasing end-to-end service experience. Customer service and support executives discuss real-world results and reveal best practices for success.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.
Only 25% of Customer Experience (CX) initiatives are "winning" -- able to show business value or gain a competitive edge. Technology can play a key role in helping CX leaders deliver an experience that sets the brand apart. Learn how CXTech innovations can drive Customer Experience success.