Cool or not? I’m glad to welcome in 2011 with a first post that will rock your socks.
These 10 business models are different – one of them I even participated in- AirBnB and its been great. PatientsLikeMe – we’ve talked about in this blog earlier this year.
For those interested in customer connections – the maverick waves are coming. Maverick waves come into the coast of California – giant waves over 40 feet high. Some people shy away from them, others fly into to California to surf them. These business models are Maverick waves. Get ready for a wild ride.
Customer loyalty programs are often equated with simple “earn/redeem” reward schemes, which cannot address “loyalty” in its entirety. Learn how to achieve customer experience excellence using “Redefined Customer Loyalty Programs” as a framework to enable your company to gain & utilize a deep data-driven understanding of your customers.
In this webinar, you will get practical, how-to advice from the person who built a successful CX program at one of the most customer-obsessed companies in the world. Learn how to staff your CX team, what customer feedback matters, and how to create accountability and affect change throughout the business.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
The MaritzCX Experience Forum is a complimentary one-day event in New York. It is designed to deliver best practices, insights from thought leaders, and inspiring idea exchanges for customer, employee, and patient experience experts. Register today for this free event and prepare to be INSPIRED. See you in New York.
Customer SuccessCon is a half-day professional conference for Customer Success executives and Senior Management/CxO’s that focuses on the challenge of increasing sustainable proven value for both customers and company. There are five events per year, each limited to no more than 100 attendees. For information, please visit www.CustomerSuccessCon.com.