Constantly being on the hunt for creating new and better customer service wows is an admirable quality for any organization. But it’s not about the quantity of customer service wows; success is more about consistency. This video describes what I mean.
Customer Service Wows – It’s About Consistency
Republished with author's permission from original post.
It’s so true– you really are building your company’s brand equity, one customer at a time. Consistency and some honest investment and caring about the outcome goes a long way, at least for me.