Customer experience professionals can streamline their preparation for the CXPA certification exam through a 2.5-hour online course created independently by ClearAction.
SUNNYVALE, CA March 19, 2015 — ClearAction announces the availability of its CCXP Exam Prep Course, an online training package that accelerates readiness for the certification exam managed by the Customer Experience Professionals Association (CXPA). The six course modules range from 20 to 42 minutes each, building confidence with maximum flexibility.
The body of knowledge in this new on-demand course represents six competencies evaluated by the CXPA’s Certified Customer Experience Professional (CCXP) exam:
• Customer-Centric Culture
• Organizational Adoption and Accountability
• Voice-of-the-Customer, Customer Insight & Understanding
• Experience Design, Improvement & Innovation
• Metrics, Measurement & ROI
• Customer Experience Strategy
Designed to help both novices and seasoned customer experience managers grasp the basics of this field in record time, the CCXP Exam Prep Course introduces practical tools as frameworks of the concepts. Topic exploration exercises encourage learners to internalize the key points. The myth-buster section in each module replaces the limitations of popular notions with more valuable perspectives. Deductive reasoning is strengthened through this approach. Topic mastery questions test students’ ability to apply the principles to typical scenarios. An exercise feedback option is available for participants to send their topic exploration and mastery questions to ClearAction for commentary.
“Whether you plan to get your certification from CXPA or not, this course will give you a solid foundation for managing customer experience,” explained Lynn Hunsaker, the course developer. “The career path of many people in the customer experience field has focused on certain aspects such as customer service, or loyalty programs, or customer surveys. The breadth of knowledge covered by the six competencies is vast, and the exam questions require some sophisticated thinking. The exam is intended to set a standard of understanding and common language among customer experience professionals. This course covers the basics and yet it also goes well beyond what’s needed for the exam per se. It propels our collective wisdom to adopt holistic, time-tested and innovative approaches to customer experience excellence.”
One course participant said: “I’m happy to give credit to the prep course for ‘pushing me over the top’ in passing the CCXP exam today.” Each module is available separately, or the whole course can be purchased at a discount. For more information, contact [email protected].
About ClearAction
ClearAction is a customer experience consultancy that specializes in action and actionability in centering businesses on customers for sustainable growth. Team members are seasoned customer experience practitioners who have led customer experience transformation in complex organizations such as General Electric, British Telecom, and Applied Materials. We’ve had the privilege of working with brands such as Cisco, Ingersoll Rand, Kaiser Permanente, Sunpower, and Thomson Reuters. ClearAction was first to conduct a global study of business-to-business customer experience management practices and first to develop a customer experience ROI maturity assessment. https://ClearActionCX.com
