Cordys BPM Helps Savvis Improve Customer Loyalty
For Savvis’ award-winning customer service, Business Process Management was
secret weapon
Putten, the Netherlands and Pleasanton, CA: February 6, 2013 – Customers
generate mounds of data about their buying behavior, preferences and
frustrations. When managed well, this onslaught of data can help businesses
drive exceptional customer service and gain a competitive edge. Savvis, a
global leader in cloud infrastructure and hosted IT solutions for
enterprises, utilizes Cordys’ Business Process Management Suite (BPMS) as
the hub for managing customer data and improving customer-facing processes.
The resulting cross-functional, collaborative, customer-focused culture won
Vovici’s “Innovator of the Year” award for Voice of the Customer Analytics.
“An organization is simply an aggregate of the processes it executes, and
its performance is a function of how well it executes them,” said Jon
Windley, vice president, quality and customer loyalty at Savvis. “Cordys
helped us model, execute, measure and improve our business processes,
allowing us to increase customer loyalty by placing them at the center
of Savvis’ strategies.”
As part of an overall quality and customer loyalty initiative,
Savvis deployed Cordys’ BPM to identify and automate several core processes
to accomplish the following:
• Eliminate needless mistakes and rework,
• drive process task execution and avoid process gaps and
• ensure a consistent customer experience.
Working with Cordys, Savvis achieved improvements with its quoting, delivery
and change management processes. In addition, customer feedback is now
easier to capture, understand and act upon.
Cordys BPM brings together the historically separated business and IT
worlds. The comprehensive offering includes business process design,
execution, monitoring and improvement. Designed to help business managers
align business process implementations with company goals, the technology
facilitates organizational improvement via unparalleled control and
visibility into process metrics and real-time business activity. At the same
time, Cordys BPM helps IT managers and developers rapidly model and
integrate their entire enterprise business process landscape, while ensuring
that existing IT assets are fully leveraged.
For more information about Cordys and its Business Process Management Suite,
please its BPMS webpage.
About Cordys
Cordys is a global provider of cloud platform software that lets you take
your business into
the cloud quickly and with minimal risk. This analyst-recognized platform
has been chosen by
Global 2000 enterprises to improve their business operations, deliver better
customer service
and release additional value from existing IT. The same platform is also
used by leading
service providers to leverage cloud business opportunities, create new
high-value products and
services in the cloud, and reduce cost while driving innovation.
The Cordys platform uniquely combines Platform as a Service, enterprise
application
development, a complete Business Process Management Suite (BPMS) and the
next
generation of high-productivity middleware.
Headquartered in the Netherlands, Cordys has offices in the Americas, EMEA
and Asia-Pacific.
For more information on Cordys please visit http://www.cordys.com; to learn
more about Cordys
in the cloud applications visit http://www.cordysprocessfactory.com.
