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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 129
Voice of Customer
The CEO Must Lead the Change
Keith Schorah
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May 4, 2011
Buyer Personas Require Qualitative Research and Contextual Inquiry
Tony Zambito
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May 4, 2011
In the world of service culture, the customer is always right. Or are they?
Andrea Ihara
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May 3, 2011
The Role of Delight in Crossing the Chasm
Thompson Morrison
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May 3, 2011
Does cheap drive your short-term decisions or your long-term customer loyalty?
Jodie Monger
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May 3, 2011
Don’t call them complaints – call it “feedback”
Cheryl Hanna
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May 3, 2011
Increase efficiency, Drive Down Cost, and Improve customer Satisfaction All at the Same Time
Lydia Neptune
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May 2, 2011
Are your post-call surveys used for business intelligence or to beat up call center agents?
Jodie Monger
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May 2, 2011
How to establish a customer service culture
Cheryl Hanna
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May 2, 2011
UX and CX: Under-Empowered, Under-Valued, but Oh, So Important!
Ronni Marshak
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May 2, 2011
What Proven Winners Can Teach You: Marketing Lessons from the Garden
Josh Duncan
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May 1, 2011
Plan for the Social Buyer Before It’s Too Late
Tony Zambito
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May 1, 2011
Six issues that will cause your customer feedback process to fail long term
Adam Ramshaw
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May 1, 2011
Facebook Enters the Crowded Daily Deal Market
Ronni Marshak
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April 29, 2011
What is the most important element of customer engagement?
Scott Zimmerman
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April 28, 2011
Customer Feedback: How not to ask a question
Adam Ramshaw
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April 27, 2011
Creating Scenarios About Your Social Buyer Persona
Tony Zambito
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April 27, 2011
Escaping the commodity price hike with Voice of the Customer
Keith Schorah
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April 27, 2011
Permission-based Selling
Thompson Morrison
-
April 26, 2011
Unreasonable expectation or true problem product?
Jodie Monger
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April 25, 2011
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