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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 125
Voice of Customer
Holding Customer Research Firms Accountable For Misleading Research
Robert Bacal
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July 1, 2011
Your Voice of the Customer Playbook
Michelle deHaaff
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July 1, 2011
How Culture and “Big Data” Enable Customer Experience Success: Inside Scoop with Rob Strickland, Former CIO of T-Mobile USA
Rob Strickland
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June 29, 2011
Phony Assets vs. the Trusted Advisor
Thompson Morrison
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June 28, 2011
Creative customer service wins every time.
Jodie Monger
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June 27, 2011
Business Linkage Analysis: VOC – Financial Linkage
Bob Hayes
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June 27, 2011
4 Practical Approaches to Calculating Customer Lifetime Value
Adam Ramshaw
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June 26, 2011
Despite exploding social networking, customers still want to talk directly to you
Bill Brohaugh
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June 24, 2011
Marketing and the Sense of Belonging
Thompson Morrison
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June 23, 2011
Was Complaints Handling Buried Under Customer Experience Management?
Carolyn Hall
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June 23, 2011
How to deliver bad news to ‘smart’ customers.
Carmit DiAndrea
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June 22, 2011
The 2 Golden Rules To Customer Experience Success in 30 Days. Guaranteed.
Lior Arussy
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June 22, 2011
The Affirmation Impact of Word of Mouth by Don Simons
Don Simons
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June 21, 2011
Hypothesis vs. Directives
Bill Hogg
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June 21, 2011
Pivoting Your Business Model Based on Customer Feedback
Ronni Marshak
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June 21, 2011
“Social CRM” is Dead, Long Live the Social Customer Experience
Bob Thompson
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June 21, 2011
IMF , Public Scandals and The Root Cause of Non Customer Centric Organizations.
Lior Arussy
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June 20, 2011
Network Performance Monitoring Critical for Smartphone User Loyalty
Bob Hockman
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June 20, 2011
The Problem With Lists
Thompson Morrison
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June 20, 2011
Business Linkage Analysis: An Overview
Bob Hayes
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June 20, 2011
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Page 125 of 182
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How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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Kathryn Murphy
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Annette Franz
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April 23, 2024