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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 115
Voice of Customer
Why Customer Anecdotes Can Tell You As Much as Metrics
Jeannie Walters
-
April 20, 2012
Big Data has Big Implications for Customer Experience Management
Bob Hayes
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April 17, 2012
Digging into ‘customer-centricity’: what is the defining feature of a ‘customer-centric’ company?
Maz Iqbal
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April 16, 2012
Starbucks is customer-centric because it listened
Bob Thompson
-
April 14, 2012
Feedback is the Breakfast of Champions
Annette Franz
-
April 13, 2012
Exploring new frontiers of real time customer feedback
Brian Vellmure
-
April 13, 2012
Tips to Help You Close the Loop with Your Customers
Annette Franz
-
April 12, 2012
Closing the Feedback Loop Drives Customer Satisfaction at Carlson Wagonlit Travel
Greg Marek
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April 11, 2012
Customer Loyalty Surveys: Do you include all 3 critical elements
Adam Ramshaw
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April 9, 2012
“Customer centric” is still mostly baloney
Ralph Mroz
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April 5, 2012
There is such a thing as a bad question
Troy Powell
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April 5, 2012
What to Do About a Bad Survey
Peter Leppik
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April 4, 2012
5 steps to effective Customer Feedback Programs
Adam Ramshaw
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April 3, 2012
What CRM Products Will Need To Do Better
Mike Boysen
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March 29, 2012
Forget building a customer hub. Instead, consider a “customer nervous system”.
Marc Mandel
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March 27, 2012
Are You Engaging and Empowering Your Customers?
Ernan Roman
-
March 26, 2012
The Problem with Too Much Customer Feedback
Qaalfa Dibeehi
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March 26, 2012
The unique perspective of the channel
Leslie Pagel
-
March 23, 2012
Listen or Write the Obituary
Joseph Michelli
-
March 22, 2012
Social Media Monitoring vs Customer Intelligence Analysis
Gregory Yankelovich
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March 22, 2012
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