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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 111
Voice of Customer
How to REALLY Listen to Your Best Customers
Jack Malcolm
-
August 17, 2012
Emotional customers: we love ’em.
Denise Parker
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August 16, 2012
Customer Satisfaction and Market Intelligence
Gregory Yankelovich
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August 15, 2012
Customer Satisfaction Surveys Are Falsely Named
Darcie Davis
-
August 13, 2012
Evaluating Hospital Quality using Patient Experience, Health Outcomes and Process of Care Measures
Bob Hayes
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August 13, 2012
Shouldn’t You be Shadowing Your Customers? Whys, Whats and Hows for Success
Joseph Michelli
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August 12, 2012
Engaging customers – emotionally?
Vijay Dandapani
-
August 12, 2012
NPS – Not A Proper Score!
Andy Hanselman
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August 10, 2012
Incentivizing Your Team
Kitty Radcliff
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August 10, 2012
20 Signs That It’s Time for a VOC Redesign
Annette Franz
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August 2, 2012
Want To Create Delighted And Devoted Customers? ‘Trust’ Their Opinion!
Andy Hanselman
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August 2, 2012
SAP Takes Sentiment Intelligence for a Spin via New Rapid Deployment Packaging
Seth Grimes
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August 2, 2012
Broken Toyota Survey
Peter Leppik
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August 1, 2012
How well does your Big Data know your customers?
Jodie Monger
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August 1, 2012
Marketing Arrogance vs. Customer Opinion
Emily R. Coleman
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July 30, 2012
9 Ways To Be More Customer-Centric
Michael Hinshaw
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July 26, 2012
Customer Effort Score; part of your customer experience toolkit?
Neil Woodcock
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July 24, 2012
How Much Listening Does Social Media Listening Really Offer?
Danny Brown
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July 23, 2012
The Discipline of Listening in the Social Media Age
Mark Parker
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July 22, 2012
Post-call surveys are pointless if your agents synthesize the results.
Jodie Monger
-
July 18, 2012
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Dhaval Sarvaiya
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